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Ash Hall Nursing Home Requires improvement

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating

Requires improvement

Updated 24 September 2019

About the service

Ash Hall Nursing Home is a residential care home providing personal and nursing care to 44 people aged 65 and over at the time of the inspection. Ash Hall Nursing Home accommodates up to 60 people in one adapted building.

People’s experience of using this service and what we found

Improvements were needed to ensure systems were in place to monitor all areas of people’s care needs and to ensure improvements were sustained. Improvements to care records were still needed to ensure they consistently reflected people’s changing needs and preferences in the way they wished their care to be provided.

Improvements were still needed to ensure medicines were recorded consistently. Improvements to the design of the service were in progress to ensure the environment met the needs of people.

People were supported by safely recruited staff who had the skills and knowledge to provide safe and effective support. People were supported by staff that understood their responsibilities to safeguard people from the risk of harm. There were systems in place to ensure lessons were learnt when things went wrong.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People’s nutritional risks were monitored and advice was sought from healthcare professionals to maintain people’s health and wellbeing.

People were supported by caring and compassionate staff that supported people with patience. People’s choices were respected in line with their individual communication needs to promote informed decision making. People’s right to privacy was up held and their independence was promoted.

People had the opportunity to be involved in interests and hobbies. People understood how to make a complaint and there was a system in place to investigate and respond to complaints received. People’s end of life wishes were gained to ensure their preferences were respected at this time of their lives.

Feedback was gained from people, relatives and staff. The management team had a plan in place to continue to implement changes at the service to improve people’s care.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was Requires Improvement (published 08 September 2018). The service remains rated requires improvement. This service has been rated requires improvement for the last two consecutive inspections.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 24 September 2019

The service was not always safe.

Details are in our safe findings below.



Updated 24 September 2019

The service was effective.

Details are in our effective findings below.



Updated 24 September 2019

The service was caring.

Details are in our caring findings below.



Updated 24 September 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 24 September 2019

The service was not always well-led.

Details are in our well-Led findings below.