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Dimensions 95 New Wokingham Road Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2019

This inspection took place on 18 and 28 January 2019 and was unannounced.

Dimensions 95 New Wokingham Road is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. The Care Quality Commission (CQC) regulates both the premises and the care provided, and both were looked at during this inspection.

Dimensions 95 New Wokingham Road accommodates up to four people with learning disabilities in one adapted building. There were four people at the service at the time of inspection.

The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

At our last inspection, we rated the service good. At this inspection, we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

The service had a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The registered manager also managed one of the provider’s other services and divided their time between the two homes. There was a clear management structure in place which meant that there was enough support in place for staff.

The registered manager had effective systems in place to monitor the quality and safety of the service. This included having effective procedures around fire and emergency situations to help keep people safe.

There were systems in place to reduce the risk of infections spreading. The home was clean and hygienic.

Risks to people in relation to their health and medical conditions were assessed and mitigated. This included any risks associated with eating and drinking. Where risks were identified, the provider had systems in place to promote people’s wellbeing and good health.

There were policies and procedures in place to protect people from the risk of suffering abuse or harm.

There were enough staff deployed to meet people’s needs. The provider had robust recruitment procedures in place to help identify suitable staff.

Staff received training, support and development in their role. The registered manager monitored staff’s ongoing performance and there were systems in place to ensure staff understood their responsibilities and duties

Staff were knowledgeable and were attentive to people’s needs. People were treated with dignity and respect and the atmosphere at the service was calm and homely. The home was suitable for people’s needs.

People received personalised care and were supported to live active lives. People were given choices about how their care was delivered and were given opportunities to plan activities to achieve their ambitions.

Staff understood the need to gain consent to care. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People had access to healthcare services as required and the provider worked in partnership with healthcare professionals to meet people’s ongoing needs.

People’s care plans were detailed and contained sufficient information for staff to help them meet people’s needs.

The registered manager regularly sought feedback

Inspection areas

Safe

Good

Updated 13 March 2019

The service remains good.

Effective

Good

Updated 13 March 2019

The service remains good.

Caring

Good

Updated 13 March 2019

The service remains good.

Responsive

Good

Updated 13 March 2019

The service remains good.

Well-led

Good

Updated 13 March 2019

The service remains good.