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Dimensions Loddon Court 289 Wokingham Road Good

Inspection Summary


Overall summary & rating

Good

Updated 24 May 2017

This was an unannounced inspection which took place on 09 May 2017.

Dimensions Loddon Court 289 Wokingham Road is registered to provide care for up to eight people, at any one time. The home provides a respite service for 40 people (currently) with learning and associated behavioural and physical disabilities. People generally stay in the service for an average of two nights, although this is flexible depending on the circumstances and their individual, assessed needs.

There were five people (called house guests) staying in the service, on the day of the visit. An outreach service is run from the same building. However, this report only relates to the provider's provision of residential respite care. The outreach services do not provide personal care and consequently fall outside the regulatory remit of the Care Quality Commission (CQC) and were not assessed as part of this inspection.

At the last inspection, on 29 April 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good:

There is a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

The service remained safe. Staff who had been trained in safeguarding vulnerable adults and health and safety policies and procedures kept people as safe as possible. Staff understood how to protect people and followed the relevant procedures. General risks and risks to individuals were identified and action was taken to reduce them.

People’s needs were met and they were supported safely by large numbers of staff who provided excellent staffing ratios. The service made sure, that as far as possible, staff were recruited safely and were suitable to work with the people who live in the home. People were given their medicines safely, at the right times and in the right amounts by trained and competent staff.

The service continued to be effective. People’s health and well-being needs were met by staff who were well trained and responded to people’s current and changing needs. The service sought advice from and worked with health and other professionals to ensure they met people’s health and well-being needs.

People were supported to have maximum choice and control of their lives. Staff offered them care in the least restrictive way possible, the policies and systems in the service supported this practice.

The service continued to provide care with kindness and respect. Care staff remained attentive, responsive and knowledgeable about the needs of individuals. Individualised care planning ensured people’s equality and diversity was respected. People were provided with activities, as appropriate, according to their needs, abilities and preferences.

People, staff, other professionals and families continued to describe the registered manager as good. Staff said she was approachable and supportive. The service sustained the procedures with regard to continually assessing, reviewing and improving the quality of the care provided.

Inspection areas

Safe

Good

Updated 24 May 2017

The service remains safe.

Effective

Good

Updated 24 May 2017

The service remains effective.

Caring

Good

Updated 24 May 2017

The service remains caring.

Responsive

Good

Updated 24 May 2017

The service continues to be responsive.

Well-led

Good

Updated 24 May 2017

The service continues to be well-led.