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Dimensions The Laurels 3 Nine Mile Ride Good

Inspection Summary


Overall summary & rating

Good

Updated 13 July 2017

This was an unannounced inspection which took place on 06 June 2017.

Dimensions - The Laurels is a residential care home which is registered to provide a service for up to six people with learning disabilities. Some people have other associated difficulties including needing support with behaviours which could be distressing and/or harmful. There were three people living in the home on the day of the visit. The service offered ground and first floor accommodation in six bedrooms. One bedroom was on the first floor and two rooms had fully en-suite facilities.

At the last inspection, on 20 May 2015, the service was rated Good. At this inspection we found the service remained Good.

Why the service is rated Good:

There is a registered manager running the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People continued to be kept as safe as possible from abuse and harm by staff who had been trained in safeguarding vulnerable adults and health and safety policies and procedures. The staff team’s knowledge and understanding of how to keep people and themselves safe contributed to ensuring people lived in a safe and secure environment. Staffing ratios ensured people were supported safely and the recruitment procedures were effective in making sure appointees were suitable and safe to work with people. People were given their medicines in safely.

The staff team continued to respond effectively to people's current and changing needs. They ensured their health and well-being needs were met in a timely way. The service worked closely with health and other professionals to ensure they met people’s needs.

People continued to be supported to have maximum choice and control of their lives. Staff offered them care in the least restrictive way possible, the policies and systems in the service supported this practice.

The staff team remained kind, caring and committed and were knowledgeable about people’s needs. People continued to benefit from individualised care planning which ensured staff used a person centred approach. The staff team respected people’s equality and diverse needs.

People received good care from a well led service. The registered manager was experienced and qualified and listened and responded to people, staff and others. The management team were described as approachable and very supportive. The quality of care the service provided was assessed, reviewed, improved and developed as necessary.

Inspection areas

Safe

Good

Updated 13 July 2017

The service remained safe.

Effective

Good

Updated 13 July 2017

The service continued to be effective.

Caring

Good

Updated 13 July 2017

The service continued to be caring.

Responsive

Good

Updated 13 July 2017

The service continued to be responsive.

Well-led

Good

Updated 13 July 2017

The service remained well-led.