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Dimensions 87 Hazel Avenue Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 9 October 2019

About the service

Dimensions 87 Hazel Avenue is a residential care home providing personal care for five people at the time of inspection who were living with a learning disability or/and autism. The service can support up to five people.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcomes for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People's support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service and what we found

People received a service that was safe, effective, caring, responsive and well led.

Systems were in place to keep people safe from the risk of harm and abuse. People's needs were met by suitable numbers of staff who knew them well. People received their medicines as prescribed and were protected from the risk of infection.

People using the service received planned person-centred care and support that was appropriate and inclusive for them. The service worked closely with other health professionals to ensure people's health needs were met.

People were treated with kindness and respect and staff spoke fondly about them. People's privacy and dignity were respected, and they received personalised care which was responsive to their individual needs.

People had support plans in place which covered a range of information about them, their life histories, preferences, likes and dislikes and their support needs. The provider sought feedback from people’s families to improve the service.

The registered manager had a sound overview of the service and had effective systems in place to monitor safety and quality.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 10 March 2017)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our reinspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 October 2019

The service was safe.

Details are in our safe findings below.



Updated 9 October 2019

The service was effective.

Details are in our effective findings below.



Updated 9 October 2019

The service was caring.

Details are in our caring findings below.



Updated 9 October 2019

The service was responsive.

Details are in our responsive findings below.



Updated 9 October 2019

The service was well-led.

Details are in our well-led findings below.