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Dimensions 58 Church Lane East Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 5 June 2019

About the service:

Dimensions 58 Church Lane East is a residential care home that was providing personal care to four people. The premises were a converted three storey domestic premises with access to above ground level by stairs.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include, choice, control and independence. People receiving the service receive planned, and co-ordinated person-centred support that is appropriate and inclusive for them.

The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways:

A relative told us, "[Loved one] loves it there."

People were cared for safely by sufficient numbers of suitable staff who understood the risks for each person. People received their medicines from trained staff.

Staff ensured people’s care and support was planned and delivered in line with current legislation and best practice.

People were supported by staff who were appropriately supported in their role.

Staff ensured people were given choices about their food and drinks.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People received kind and compassionate care from staff who cared about them and their welfare.

People benefited from positive relationships with staff, a number of whom had worked at the service for a long time.

Staff ensured people received responsive care, individualised to their needs and interests. Staff supported people to access a range of activities, of interest to them.

The service was well-led, and staff were motivated and clear about their roles and responsibilities.

The registered manager was working with staff to ensure they consistently recorded the temperature of the room and fridge where medicines were stored as required.

The registered manager took relevant action to ensure all staff followed the provider’s dress code regarding their nails.

Rating at last inspection:

At the last inspection the service was rated good (10 March 2017).

Why we inspected:

This was a planned inspection to check that this service remained good.

Follow up:

We did not identify any concerns at this inspection. We will therefore re-inspect this service within the published timeframe for services rated good. We will continue to monitor the service through the information we receive.

Inspection areas

Safe

Good

Updated 5 June 2019

The service was safe

Details are in our safe findings below.

Effective

Good

Updated 5 June 2019

The service was effective

Details are in our effective findings below.

Caring

Good

Updated 5 June 2019

The service was caring

Details are in our caring findings below.

Responsive

Good

Updated 5 June 2019

The service was responsive

Details are in our responsive findings below.

Well-led

Good

Updated 5 June 2019

The service was well-led

Details are in our well-led findings below.