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Archived: Grace Eyre Shared Lives London Good

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 26 July 2017

This announced inspection took place on 24 May 2017. Grace Eyre Shared Lives London provides short and long term shared lives placements and day support to adults, young people and children with a learning disability and or a physical disability or mental health condition.

Grace Eyre Share Lives London recruits, assesses and supports self-employed Shared Lives Carers. In Shared Lives, an adult who needs support and/or accommodation moves in with or regularly visits an approved Shared Lives carer, after they have been matched for compatibility. Shared lives carers were supported by a team of shared lives care coordinators and a management team based at the service’s office.

At the time of inspection there were 20 people using the service.

This is the first inspection since registration of the service in May 2017. The service was previously registered at a different address.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were happy about the support they received. People were protected from potential abuse. Shared lives carers and care coordinators understood the providers' safeguarding processes and their responsibility to report concerns to keep people safe.

Risks to people were identified and managed appropriately. Shared lives carers had sufficient information about people’s health needs and the support they required to keep them safe from harm. Risk assessments were reviewed and updated to ensure they remained effective in providing guidance to shared lives carers on how to support people safely.

People received safe care from shared lives carers. A sufficient number of shared lives carers and care coordinators were deployed to support people and to meet their needs safely. Appropriate approval procedures were followed to ensure shared lives carers were suitable to provide safe care to people using the service.

People were supported to take their medicines safely and in line with the provider’s procedures. Medicines were managed appropriately by shared lives carers who had received relevant training to do so.

Shared lives carers were trained for their roles and had the knowledge and skills to deliver effective care. People’s care was delivered by shared lives carers who received regular supervision and an annual appraisal to review their practice. The registered manager put development plans in place when needed to ensure any knowledge and skills gaps were addressed.

People consented to care and treatment. Care and treatment to people was delivered in line with the requirements of the Mental Capacity Act 2005. People had access to advocacy services and shared lives carers and care coordinators ensured a ‘best interests’ process was followed when a person was unable to make complex decisions about their care.

People’s health needs were met and shared lives carers supported them to maintain their well-being. Referrals to healthcare professionals ensured people received appropriate care and treatment.

Shared lives carers provided support to people in a caring and compassionate manner. People had their dignity and privacy upheld at the service. Shared lives carers treated people with respect. Information about people was kept confidential. Shared lives carers had developed positive relationships with people, knew them well and understood how they wanted their care delivered.

People were supported to have sufficient food and drink and encouraged to adopt a healthy lifestyle. Shared lives carers knew people’s dietary and nutritional needs and contacted healthcare professionals when they had concerns about their eating and drinking.

People were encouraged to take part in a wi

Inspection areas

Safe

Good

Updated 26 July 2017

The service was safe. People were supported by shared lives carers who had received safeguarding training on how to keep them safe from potential abuse. Shared lives carers and care coordinators understood the safeguarding procedures in place to protect people from harm.

Risks to people were identified and appropriate plans put in place to guide shared lives carers on how to support them safely.

The provider used appropriate recruitment and selection processes to employ shared lives carers and care coordinators suitable to provide care to people. Sufficient numbers of shared lives carers were deployed to meet people’s needs.

People received the support they required to take their medicines. Shared lives carers were trained and assessed as competent to manage people’s medicines.

Effective

Good

Updated 26 July 2017

The service was effective. Shared lives carers and care coordinators received regular training, supervision and the support they required to undertake their roles effectively.

People’s care was delivered in line with the principles of the Mental Capacity Act 2005. Best interest’s procedures were followed when a person was unable to make a decision about their care. Shared lives carers sought people’s consent to care and treatment prior to providing support.

People had a choice of what they ate and were encouraged to eat healthily. Shared lives carers supported people to access healthcare services and to maintain their health.

Caring

Good

Updated 26 July 2017

The service was caring. People received care from shared lives carers who were kind and friendly. Shared lives carers knew people well and understood how to meet their needs. People enjoyed living with their shared lives carers and had developed positive relationships with them.

Shared lives carers treated people with dignity and respect and upheld their privacy. People received their care in line with their likes, dislikes and preferences.

People were involved in making decisions about their care. Shared lives carers encouraged people to do as much as possible for themselves.

Responsive

Good

Updated 26 July 2017

The service was responsive. People received appropriate care because their needs were assessed. Support plans were reviewed and updated to ensure people received care suitable to their needs.

Care plans centred on people’s individual needs and reflected their routines, preferences and health needs. People, their relatives, advocates and healthcare professionals where appropriate contributed to the planning of their care.

People’s views about the service were sought and the service responded to their feedback.

People knew how to make a complaint if they were unhappy about any aspect of their care and felt able to discuss any concerns with their shared lives carer.

Well-led

Good

Updated 26 July 2017

The service was well led. A registered manager was visible at the service and approachable and supportive to shared lives carers and care coordinators. The service had a transparent culture centred on people.

Quality assurance systems were in place and used effectively to monitor and improve the care and support provided to people.

The service worked closely with healthcare organisations and had positive links with the community.