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Archived: Lifecarers (Bracknell, Crowthorne & Sandhurst) Good

This service is now registered at a different address - see new profile

Inspection Summary


Overall summary & rating

Good

Updated 14 January 2016

This inspection took place on 25 and 26 November 2015 and was announced. Bright Yellow Bracknell (LifeCarers) is a domiciliary care service and at the time of the inspection was providing personal care to 106 people living in their own homes.

At the time of the inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us they were happy with the service they received from Bright Yellow Bracknell (LifeCarers) and felt safe using the service. There were systems in place to manage risks to people and staff. Staff had good awareness of how to keep people safe and understood the policies and procedures used to safeguard people. Information and guidance was available for them to use if they had any concerns.

Recruitment procedures were robust and staff received training to ensure they had the skills to care for people safely and effectively. People received their medicines when they required them and there was a system to manage medicines safely. Staff had a good knowledge of how to deal with emergencies and the provider had plans in place to deal with emergency situations.

People’s right to make decisions was protected. Staff understood their responsibilities in relation to gaining consent before providing support and care. People were treated with kindness, dignity and respect and told us they were involved in decisions about their care. They said their decisions were respected and they felt they had been listened to. People’s care and support needs were reviewed regularly with them.

Up to date information was communicated to staff quickly to ensure they could provide appropriate care for people. Staff contacted healthcare professionals to seek advice regarding people’s well-being when necessary. People’s nutrition was monitored when appropriate to help ensure they had sufficient to eat and drink.

There was an open culture in the service and staff were comfortable to approach the registered manager for advice and guidance. They told us they were well supported and said they were listened to if they raised concerns. Action was taken promptly to manage any concerns raised.

The quality of the service was monitored by the registered manager through gaining regular feedback from people using the service and auditing. People and staff had been asked for their views on the service and they had been used to make improvements.

Inspection areas

Safe

Good

Updated 14 January 2016

The service was safe.

Recruitment procedures were robust. Risk were identified and managed to protect people and staff.

Staff demonstrated a good knowledge of safeguarding policies, procedures and reporting requirements. The provider had plans in place to manage emergencies.

People were supported by staff with relevant skills and experience to keep them safe and meet their individual requirements. Medicines were managed safely.

Effective

Good

Updated 14 January 2016

The service was effective.

People’s right to make decisions was protected. Staff understood the need to gain consent before providing care.

People had their needs met and were supported by staff who received relevant training. Staff met regularly with their line manager for support and to discuss any concerns.

Staff sought advice with regard to people’s health and well-being in a timely way.

Caring

Good

Updated 14 January 2016

The service was caring.

People were treated with kindness and respect. They told us they received excellent care from a consistent team of care staff.

People were encouraged and supported to maintain independence.

People were involved in and supported to make decisions about their care.

People were offered choice and their preferences were respected.

Responsive

Good

Updated 14 January 2016

The service was responsive.

People had their needs assessed and were involved in planning their care. Their care needs were reviewed regularly.

People were supported in a personalised way and their preferences were recorded and taken into account.

People were asked to give feedback on the service and knew how to make a complaint or raise a concern if necessary.

Well-led

Good

Updated 14 January 2016

The service was well-led.

There was an open culture in the service. People and staff found the registered manager approachable and said she listened and acted promptly when necessary.

People, relatives and staff were asked for their views on the service and had the opportunity to make suggestions for improvement.

The quality of the service was monitored and action taken when issues were identified.