You are here

Inspection Summary


Overall summary & rating

Good

Updated 31 July 2019

About the service

Ashridge Home Care is a domiciliary care agency which provides predominately live-in care workers to people in their own homes. Seventeen people used the service at the time of our visit. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People spoke highly of their care workers. Comments included “The carers are absolutely marvellous” and “I have an excellent carer, she is exceptional, gold standard.” People told us their care workers treated them with dignity and respect. They were able to select their care workers to ensure compatibility. Staff had been recruited using robust procedures to ensure they were safe to work with people at risk.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care workers had training in key skills. Bespoke training was provided to meet the individual needs of people. Staff spoke highly of the ethos of the service and the support they received. This included regular supervision, staff meetings and out of hours back-up. Staff felt respected and valued and were clear about their roles and accountabilities.

Staff assessed risks to people and kept records up to date. Where people were supported with their medicines, this was managed safely. We saw improvements had been made to medicines practice since the last inspection.

Staff provided a high standard of care and supported people to eat and drink. Healthcare needs were met effectively. People were supported to be as independent as they could be. People’s equality and diversity needs were well met at the service.

The registered manager and other leaders ran the service well and supported staff to develop their skills. Managers monitored the service to make sure it met people’s needs in a safe and person-centred way. The provider kept us informed of any significant events. Action was taken when things went wrong or people made complaints. There was a commitment to continuous learning and developing the service to improve people’s lives.

The service worked well with external agencies to improve people’s care and raised awareness in the community about dementia and live-in care. Community professionals spoke well of the service. One described it as “Professional and caring,” another commented they had “Always been very impressed with their dedication to improving the lives of people with dementia.”

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Requires Improvement (report published 31 August 2018). The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This inspection was carried out to follow up on action we told the provider to take at the last inspection.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Ashridge Home Care on our website at www.cqc.org.uk.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 31 July 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 31 July 2019

The service was effective.

Details are in our effective findings below.

Caring

Outstanding

Updated 31 July 2019

The service was exceptionally caring.

Details are in our caring findings below.

Responsive

Good

Updated 31 July 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 31 July 2019

The service was well-led.

Details are in our well-led findings below.