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Archived: Ashwood Court Care Home Requires improvement

The provider of this service changed - see new profile

We are carrying out a review of quality at Ashwood Court Care Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating

Requires improvement

Updated 10 April 2019

About the service:

Ashwood Court is registered to provide personal and nursing care to a maximum of 30 older people, including people who live with dementia or a dementia related condition. At the time of Inspection 26 people were living at the home.

People’s experience of using this service:

Medicines were not always managed safely. Medicine records were not always accurate. High calorie drinks were out of date. Fire safety improvements had not been made promptly.

Some improvements had been made to staff training, but some staff had not completed training in key areas.

People received person-centred care which met their needs. People had detailed and individual care plans which were regularly reviewed and updated as people’s needs changed. Risk assessments were in place to help keep people safe.

People told us they felt safe. People and their relatives told us staff knew them well and provided care that was kind and considerate. During the inspection we saw staff treated people with great kindness and respect.

The provider worked with other local healthcare professionals. People had access to and were referred to a variety of other healthcare services, such as GPs, dentists and dieticians.

Since the last inspection the provider had made improvements to the décor to support people living with a dementia. Decoration is ongoing to make further improvements.

The home employed an activities co-ordinator who organised activities both inside and outside of the home for people to enjoy.

Staff and people who used the service said the registered manager was supportive and approachable.

At the last inspection in December 2017 and January 2018, we identified a number of breaches in relation to staffing levels; safety of premises; staff training; person-centred care and governance.

At this inspection we identified three breaches of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in connection with medicines and premises safety, good governance issues and staff training. We also identified a breach in Regulation 18 of the Care Quality Commission (Registration) Regulations 2009, notification of other incidents. We are dealing with this matter outside of the inspection process.

For more details, please see the full report which is on the CQC website at

Rating at last inspection:

Requires improvement (report published 12 April 2018).

Why we inspected: This was a planned inspection based on the rating at the last inspection.

Follow up: We will continue to monitor the service through information we receive from the service, provider, the public and partnership agencies. We will re-visit the service in-line with our inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas


Requires improvement

Updated 10 April 2019

The service was not always safe

Details are in our Safe findings below.


Requires improvement

Updated 10 April 2019

The service was not always effective.

Details are in our Effective findings below.



Updated 10 April 2019

The service was caring.

Details are in our Caring findings below.



Updated 10 April 2019

The service was responsive.

Details are in our Responsive findings below.


Requires improvement

Updated 10 April 2019

The service was not always well-led.

Details are in our Well-led findings below.