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Dimensions Baily Thomas House Haysoms Drive Good

We are carrying out a review of quality at Dimensions Baily Thomas House Haysoms Drive. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 24 June 2017

Care service description.

Dimensions Baily Thomas House Haysoms Drive is a respite service for up to six people at a time with a learning disability. People may have associated physical or behavioural difficulties. The service supports a total of 50 people through planned and agreed respite stays.

Rating at last inspection.

At the last inspection in October 2014, the service was rated Good.

At this inspection we found the service remained Good.

Why the service is rated Good.

The service met relevant fundamental standards.

People felt safe and well cared for by staff. Where risks were identified, appropriate steps had been taken to minimise these. Medicines were managed so as to reduce the risk of errors, given the frequency of their transfer between people’s homes and the service. Potential new staff were subject to a robust recruitment process. Once appointed, staff received a thorough induction and training to equip them with the necessary knowledge and skills and were provided with ongoing support and development opportunities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. The policies and systems in the service supported this practice. People were supported to be involved in day to day household activities and tasks and had access to a variety of activities and external day services and other resources.

People, relatives and external care professionals felt staff provided consistent and caring support and they worked effectively with external care and health services where necessary. People’s rights were protected and staff always sought consent before providing care. People’s dignity and privacy were maintained in the way staff provided their support. The building was suitably adapted to meet people’s physical needs and was fully accessible to those using wheelchairs.

The service was responsive to people’s wishes with regard to their respite stays and the level of care people wanted. It had provided support in an emergency at times. People and their families were involved in planning their care and care plans were positive and enabling. Staff worked calmly and effectively with people, supporting and respecting their individuality.

The service was well led. People, families and professionals all praised the approach and flexibility of the registered manager and staff. The operation of the service was monitored effectively and people and their families had opportunities to contribute their views about it.

Inspection areas



Updated 24 June 2017

The service remains safe.



Updated 24 June 2017

The service remains effective.



Updated 24 June 2017

The service continues to be caring.



Updated 24 June 2017

The service remains responsive.



Updated 24 June 2017

The service remains well led.