The Care Quality Commission
  • Care Home
  • Care home

Archived: Dimensions 2 Upland Road

2 Upland Road, Bromsgrove, Worcestershire, B61 0EG (01527) 874012

Provided and run by:
Dimensions (UK) Limited

Important: The provider of this service changed. See old profile

All Inspections

4 October 2013

During a routine inspection

We inspected Uplands Road where there were four people who lived there. We observed the care and support given to people, we saw that staff were gentle and spoke kindly to people.

The people who lived in the home had limited verbal communication, we were able to talk with two people who were able to confirm they were happy in the home. All the people living at the home appeared happy and relaxed. We saw that people responded positively to the interactions from staff. We saw people laughing, smiling, talking and holding hands with the staff.

We spoke with a relative who said, 'All X really needs is to loved and cared for and that is exactly what X gets at Uplands' and 'I couldn't be happier with the home and X [a carer] is very good with X'.

6 December 2012

During a routine inspection

We found that people's views and experiences were taken into account in the way the service was provided and delivered in relation to their care. People we spoke with told us they were happy living at the home. People's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We found that people who used the service were protected from the risk of abuse. We saw that staff had a kind and caring approach towards people they supported.

People were cared for, or supported by, suitably qualified, skilled and experienced staff.

We found that the provider had systems in place to regularly assess and monitor the quality of service that people received.