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Dimensions Yorkshire & Humberside Domiciliary Care Office Good

Inspection Summary


Overall summary & rating

Good

Updated 9 May 2019

About the service:

Dimensions Yorkshire and Humberside Domiciliary Care office is based in Sheffield city centre. The service provides home support and personal care for people with learning disabilities and complex care needs in their own home. Some people live in supported living accommodation. The service primarily supports people living in the Sheffield and Barnsley areas.

There were 138 people being supported by the service at the time of our inspection: 97 of these were through the domiciliary care service and 41 in supported living accommodation.

People’s experience of using this service:

Assessments and care plans were developed with people and relatives and people’s needs and choices were paramount. There was a strong focus on people’s outcomes.

Risk assessments were detailed and specific to each individual; consideration was given to people’s independence.

Staff were knowledgeable about the people they supported, their preferences and their communication needs. Interactions were warm and caring.

The service had a strong vision of high-quality care and staff were committed to this.

Processes were in place to safeguard people from abuse and staff were knowledgeable about these.

Staffing received regular training and their competency was checked.

There was a strong governance framework. Managers had good oversight. Accidents and incidents were recorded, monitored and used to evaluate and improve the service.

Rating at last inspection:

Dimensions Yorkshire and Humberside Domiciliary Care was rated Good at the last inspection (report published 10 November 2016).

Why we inspected:

This inspection was part of our scheduled plan of visiting services to check the safety and quality of care people received.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 9 May 2019

The service remained safe.

Details are in our Safe findings below.

Effective

Good

Updated 9 May 2019

The service remained effective.

Details are in our Effective findings below.

Caring

Good

Updated 9 May 2019

The service remained caring.

Details are in our Caring findings below.

Responsive

Good

Updated 9 May 2019

The service remained responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 9 May 2019

The service remained well-led.

Details are in our Well-Led findings below.