The Care Quality Commission
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Archived: Dimensions 42 Hillgrove Crescent

Overall: Good read more about inspection ratings

42 Hillgrove Crescent, Kidderminster, Worcestershire, DY10 3AR (01562) 746987

Provided and run by:
Dimensions (UK) Limited

Important: The provider of this service changed. See old profile

All Inspections

30 November 2015

During a routine inspection

Dimensions 42, Hillgrove Crescent provides accommodation and personal care for up to five people with a learning disability who may also have complex needs. On the day of our inspection there were four people living at the home.

The inspection took place on the 30 November 2015 and was unannounced. The inspection was carried out by one inspector.

There was a registered manager in post at the home. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Relatives were pleased with the standard of care received by their family member. Relatives were happy with the involvement they had in their family member’s care and about the way staff maintained links with them and other people. People were able to engage in interests and hobbies which were important to them.

Relatives told us they had no concerns about the care provided for their family member. They were confident in the registered manager and staff team and believed they could raise any concerns if they had them.

Staff we spoke with had an awareness of potential abuse and knew what they would need to do in the event of this happening at the home. Staff told us they were well trained and well supported by the management to enable them to carry out their work effectively.

Risk assessments were in place and staff had knowledge of these to keep people safe. However we saw a risk which could have led to injury had not been assessed and staff were carrying out a potentially unsafe practice. Staff were aware of the actions they needed to keep people safe from other risks such as those associated with eating and drinking.

People had access to a choice of food and drink and were encouraged to eat and drink sufficient amounts to maintain wellbeing. People were able to access a range of healthcare professionals to maintain their health needs.

Sufficient staff were available within the home and in order to take people out to their hobbies and interests. Staff ensured their gained people’s consent prior to providing care and support. The registered manager had taken suitable action to ensure people were not unlawfully restricted.

Relatives and staff found the registered manager to be approachable. Staff were supported and encouraged to be involved in the running of the home. Systems were in place for the registered manager to monitor and evaluate the quality of the service provided.

20 September 2013

During a routine inspection

Two people lived at the home when we carried out this inspection.

We spoke with the registered manager and three members of staff. We spent time with people who used the service before they went out to an activity. We were unable to speak in detail with people who used the service due to their level of complex needs and communication difficulties. People indicated by their body language that they were happy with the service provided and the staff who worked at the home.

We observed how staff interacted with people. We saw that staff spoke with people in a respectful manner. We observed that people looked comfortable with the care provided.

We looked at the care records for two people and found that their needs had been assessed. The records showed that care and treatment was planned and delivered in line with people's individual need. Staff told us that they were aware of each person's needs and how to give care and support to meet those needs.

We found that medicines were prescribed and given to people appropriately to ensure that they were managed safely.

Staff had been previously been recruited in an appropriate way and checks had been undertaken to ensure that they were suitable to care for vulnerable people. We found that the home had not needed to recruit staff recently as no staff had left.

We found that systems were in place for people to make a complaint about the service provided.

19 February 2013

During a routine inspection

During this inspection we were unable to speak with people who used the service in any great detail due to their verbal communication difficulties. We watched how staff interacted with people while they were in the communal parts of the home. We spoke with the registered manager and two members of staff.

We saw that staff interacted well with people and involved them in their care where possible. People who used the service had taken part in activities in the local community taking into account their preferences.

We found that staff had a good understanding of the needs of people and that they supported them to meet those needs. Proper steps had been taken to ensure that care was planned and delivered in a way to make sure people's needs were met.

We found that people who used the service were protected from the risk of abuse. We saw that staff had a kind and caring approach towards the people they supported.

Staff had received training from the provider which assisted them to meet and support people's needs. The formal supervision of staff had taken place and a new system recently introduced by the provider had commenced.

We found that the provider had systems in place to regularly assess and monitor the quality of the service that people received. This was to make sure that appropriate care was being provided.