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Royal Greenwich Shared Lives Good

Inspection Summary


Overall summary & rating

Good

Updated 21 March 2018

We undertook an announced inspection on 5 January 2018 of Royal Greenwich Shared Lives (RGSL). RGSL trains and supports shared lives carers (carers) who provide personal care and support for people within their own family homes and community to enable people to live as independently as possible. RGSL caters for adults who have a learning or physical disability or need support to maintain their mental health. At the time of the inspection, 39 people were using the service and 11 people were receiving respite care.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission [CQC] to manage the service. Like registered providers, they are ‘registered persons.’ Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection on 27 January 2015, the service was rated Good.

At this inspection we found the service remained Good.

People's health and social care needs had been appropriately assessed. Care plans were person-centred, and specific to each person and their needs. Care preferences were documented and carers we spoke with were aware of people's likes and dislikes. Care plans were regularly reviewed and were updated when people's needs changed.

Systems and processes were in place to help protect people from the risk of harm. Carers had received training in safeguarding adults and knew how to recognise and report any concerns or allegations of abuse. Risks to people were identified and managed so that people were safe

Systems were in place to make sure people received their medicines safely.

Carers had been carefully recruited and provided with induction and training to enable them to support people effectively. They had the necessary support, supervision and appraisals from management.

Carers we spoke with had an understanding of the principles of the Mental Capacity Act 2005 (MCA). Capacity to make specific decisions was recorded in people's care plans.

People were supported with the nutritional and hydration needs. Carers were aware of people’s dietary requirements and the support they needed with their food and drink.

Carers told us that they received up to date information about the service and had an opportunity to share good practice and any concerns they had at team meetings.

There was a management structure in place with a team of carers, five placement officers, an administrator, the registered manager and the provider. Carers spoke positively about working for the service.

The quality of the service was monitored by regular monitoring visits and annual reviews of people’s care. Feedback about the service was also sought through questionnaires. Feedback was positive about the service people received.

Inspection areas

Safe

Good

Updated 21 March 2018

The service remains Good.

Effective

Good

Updated 21 March 2018

The service remains Good.

Caring

Good

Updated 21 March 2018

The service remains Good.

Responsive

Good

Updated 21 March 2018

The service remains Good.

Well-led

Good

Updated 21 March 2018

The service remains Good.