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Lathbury Manor Care Home Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 19 February 2021

About the service

Lathbury Manor Care Home is a residential ‘care home’ for individuals 65 and over, those with dementia and other physical and mental health conditions, including learning disabilities.

The building is adapted over 3 floors and can accommodate and care for up to 29 people who require accommodation and support with personal care. Twenty people were living at the service at the time of our visit.

People’s experience of using this service and what we found

The vision, values and culture of the service continued to be based on a person-centred approach, which placed people at the heart of care delivery.

People and relatives told us the service was safe, and there were suitable numbers of staff, who were recruited safely and in line with current legislation. Staff had been trained to meet people's needs and consent to care was sought and recorded.

Staff knew how to recognise and respond to concerns of ill-treatment and abuse. Risk assessments were thorough and covered the risk present in people's lives.

Medicines were stored and administered safely, and staff were trained to support people effectively. Staff were supervised well and felt confident in their roles.

The service was clean, and staff understood infection control procedures and followed them. Staff wore appropriate personal protective equipment.

Lathbury Manor Care Home continued to be well-led by a management team that people and staff found approachable and supportive and who they saw on a regular basis. Staff felt well supported by the management team and were motivated to provide good quality care to people.

The provider had systems in place to monitor the quality of the care they provided and where necessary made changes to drive improvements. Audits of the service were detailed, and any issues found were addressed promptly.

Staff referred to external professionals as required and followed advice to ensure people's needs were met.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

We expect health and social care providers to guarantee autistic people and people with a learning disability the choices, dignity, independence and good access to local communities that most people take for granted. Right support, right care, right culture is the guidance CQC follows to make assessments and judgements about services providing support to people with a learning disability and/or autistic people.

The service was able to demonstrate how they were meeting the underpinning principles of Right support, right care, right culture.

The management team and care staff promoted a positive culture in the service. People had experienced change to their usual routines during the pandemic period and people could not pursue some of the activities they usually enjoyed. Staff were proactive in supporting people with alternative activities. Relatives were supported to stay up to date with how their loved ones were getting on, and visits were facilitated as and when this was possible. This helped promote people's choices and independence even during the pandemic period when normal routines were disrupted.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was GOOD (published 10 May 2018).

Why we inspected

We looked at infection prevention and control measures under the safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to coronavirus and other infection outbreaks effectively.

We received concerns in relation to the management of staff. As a result, we undertook a focused inspection to review the key questions of safe and well-led only.

We reviewed the informat

Inspection areas

Safe

Good

Updated 19 February 2021

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 19 February 2021

Caring

Good

Updated 19 February 2021

Responsive

Good

Updated 19 February 2021

Well-led

Good

Updated 19 February 2021

The service was well-led.

Details are in our well-Led findings below.