• Care Home
  • Care home

Archived: Dimensions Foxwood 5 Mill Lane

Overall: Good read more about inspection ratings

Foxwood, Mill Lane, Wolverley, Kidderminster, Worcestershire, DY11 5TR (01562) 852965

Provided and run by:
Dimensions (UK) Limited

Important: The provider of this service changed. See old profile

All Inspections

11 September 2015

During a routine inspection

The inspection took place on 11 September 2015 and was unannounced.

The home provides accommodation for a maximum of four people requiring personal care. There was one person living at the home when we visited. We have therefore not used quotes within this report and the examples we have given are brief because we respect this person’s right to confidentiality.

A registered manager was in post when we inspected the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People responded positively to care staff looking after them and engaged with them in a friendly manner. We saw that people were reassured by the presence of the staff and they were able to understand the needs of people through their particular facial expressions and body language

People’s health needs were understood and recognised by care staff. People received their medicines at the appropriate time and as they had been prescribed. Regular checks were made to ensure people received their medicines correctly. People’s medicines were also explained to them.

People received care and support from staff who were regularly supervised and who could discuss aspects of people’s care they were unsure of. People received care from staff that understood their needs and knew their individual requirements. Staff received regular training and understood well how to care for people.

People’s consent was appropriately obtained by staff. Where they could not make decisions for themselves we saw that people were supported by staff within the requirements of the law. The registered manager was also able to give us assurance about how they would act to ensure that people’s human rights were understood and protected. Care staff understood people’s needs and when decisions could be made in the person’s best interests.

Where possible staff involved people in preparing their own meals and drinks, which also encouraged independence. People were involved in making decisions about what they ate and staff knew how to support people if their dietary needs changed. Staff understood people’s needs and preferences and ensured people received the food they liked.

People’s health needs were understood by care staff who sought help from other professionals when this was required. People saw a variety of other professionals and care staff worked with people to ensure they were prepared appropriately for their appointments.

People liked the staff who cared for them and responded positively to them by choosing to be around them and taking their meals with them. People’s privacy and dignity were respected and people were supported to make choices.

People were supported to take part in activities they liked or had an interest in. Care staff understood each person’s interests and positively encouraged their participation in interests they liked.

People liked the registered manager. Staff told us that they felt well supported by the registered manager. They thought that they received the right type of guidance and support from the manager to enable them to provide safe and compassionate care.

People’s care was regularly checked and reviewed by the registered manager. The quality of the service was reviewed regularly by the provider and changes had been made based on people’s experiences and care requirements.

17 July 2014

During a routine inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008 and to pilot a new inspection process being introduced by CQC which looks at the overall quality of the service.

The inspection was unannounced. We last inspected Foxwood 5 Mill Lane on 15 October 2013 and found the service to not be in breach of any regulations.

Foxwood 5 Mill Lane provides accommodation and personal care for a maximum of four people with learning disabilities. At the time of our inspection there were three people who lived at the home. There was a registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service and has the legal responsibility for meeting the requirements of the law; as does the provider.

Our findings from our inspection confirmed that the provider was not in breach of any regulations. People were kept safe by trained staff who knew how to protect people. People were cared for in a supportive way that did not restrict their freedom. There were sufficient staff to meet people’s needs.

There was an experienced team of staff that knew people well. When there were shortfalls in staffing, agency staff were used. Staff knew people’s likes and dislikes and respected their wishes. Staff knew people’s nutritional risks well and knew peoples preferences of food and drinks. People received regular fluids and staff supported those who needed assistance. 

We were able to speak with one person who told us that all the staff were caring and kind to them. Staff spoke kindly to people and maintained their dignity when providing assistance. People were supported to remain independent and received assistance when they needed it.

The provider was responsive towards people's health needs. People took part in activities that they had planned and were personalised to their choice.

One person we spoke with told us that they had never needed to complain or had anything to complain about.  Relatives we spoke with told us they found management approachable and would raise any complaints or concerns should they need to. Through regular contact and using an ‘open door’ policy we found that the registered manager promoted a positive culture, in which they invited people to talk with them about any concerns they may have. When staff had raised concerns to the registered manager, they had acted promptly and appropriately.

The registered manager had systems in place to ensure that the quality of the care was monitored.  Checks such as medication, infection control and environment completed monthly. Were there were any actions following these audits they were followed up and improvements had been made.

15 October 2013

During a routine inspection

Three people lived at the home when we carried out this inspection.

We spoke with the registered manager as well as two members of staff and an agency worker. We spent time with people who used the service during the day. We were unable to speak in detail with people who used the service due to their level of complex needs and communication difficulties. People indicated by their body language that they were happy with the service provided and the staff who worked at the home. Following our inspection we spoke with a relative of one person who used the service.

We observed how staff interacted with people. We saw that staff spoke with people in a respectful manner. We observed that people looked comfortable with the care provided.

We looked at the care records for two people and found that their needs had been assessed. The records showed that care and treatment was planned and delivered in line with people's individual need. Staff told us that they were aware of each person's needs and how to give care and support to meet those needs.

Systems were in place and staff were knowledgeable about safeguarding procedures to prevent people who used the service been abused.

We found that medicines were prescribed and given to people appropriately to maintain their wellbeing.

We found that systems were in place for people to make a complaint about the service provided.

12 February 2013

During a routine inspection

During this inspection we were unable to speak with people who used the service in detail due to their verbal communication difficulties. We saw how staff interacted with people while they were in the communal parts of the home. We spoke with the registered manager and three members of staff including one who worked as a relief member of staff. We spoke with one relative.

We saw staff interacted well with people and involved them in their care where possible. People who used the service had taken part in activities in the local community.

Staff had a good understanding of the needs of people and they supported them to meet those needs. A relative told us that they were: 'Happy with the care provided'. A member of staff told us they: 'Do our best to make sure people live their lives the way they want to live them'.

We found that people who used the service were protected from the risk of abuse. We saw that staff had a kind and caring approach towards the people they supported.

Staff had received training to assist them meet people's needs. Although formal supervision of staff had not been recorded staff told us that they felt supported. They said they had received more recent sessions however these had not been recorded.

We found that the provider had systems in place to regularly assess and monitor the quality of the service that people received. This was to make sure that appropriate care was being provided.