• Care Home
  • Care home

Archived: Dimensions 21 Fairfield Close

Overall: Good read more about inspection ratings

21 Fairfield Close, Worcester, Worcestershire, WR4 9TX (01905) 616527

Provided and run by:
Dimensions (UK) Limited

Important: The provider of this service changed. See old profile

All Inspections

29 September 2015

During a routine inspection

The inspection took place on 29 September 2015 and was unannounced.

The home provides accommodation for a maximum of five people requiring personal care. There were five people living at the home when we visited. A registered manager was in post when we inspected the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.

People felt safe around staff and looked to staff for reassurance. Staff responded to people by offering support to people in a variety of ways which included tactile reassurance, smiles and hugs.

Staff understood people’s health risks and how best to care for them. Staff understood people’s individual health needs and staff were always available to people should they require support.

Staff recruitment ensured staff backgrounds had been checked so that it was safe for them to work with people.

People’s medications were reviewed daily by staff so that people received their medication as it had been prescribed. The registered manager also completed their own checks of people’s medication to ensure people received the correct medication.

Staff were supported by regular supervision and received the training necessary to do the job. They were offered further training in areas where people would benefit from the additional learning such as enhanced communication techniques.

People’s care and support was offered in a way that was in line with legal requirements relating to how people can consent. The registered manager acted in accordance with what was expected of them.

People received nutritious meals that they chose. People who required a special diet were also supported to receive these.

People received care from staff that they liked and who understood their preferences. People were offered choices about their care and people indicated their preferences in a ways that was appropriate to them.

People were cared for by staff that understood how to care for people with dignity and who helped to maintain their independence. Staff recognised that that people’s needs were different and responded accordingly.

People were supported to pursue interests that they liked. People were offered choice about things they should like to be involved in or decline if they wished. People were supported to maintain relationships and friendships with people that were important to them. Friendships with people living at the service as well as people living at the provider’s other services were also encouraged and supported.

People and staff liked the registered manager. Staff described an easy and open relationship with the registered manager where issues important to them could be discussed.

The registered manager understood the providers’ expectation of standards of care at the service. The registered manager worked with the provider to meet these standards by completing the necessary checks to ensure standards could be measured.

4 September 2013

During a routine inspection

Four people lived at the home when we carried out this inspection.

We spoke with the registered manager and four support workers. We spent time with people who used the service. We were unable to speak in detail with people who used the service due to their level of complex needs and communication difficulties. We also spoke with a relative and an advocate of people who used the service.

We observed how staff interacted with people. We saw that staff spoke with people in a respectful manner. We observed that people appeared relaxed and comfortable with the care provided. Comments from a relative and advocates included: 'More happy now than ever been' and: 'Has a good quality of life'.

We looked at the care records for two people and found that their needs had been assessed. The records showed that care and treatment was planned and delivered in line with people's individual need. Staff told us that they were aware of each person's needs and how to give care and support to meet these needs.

We found the equipment that was used in the home was maintained appropriately and that staff had been trained in its use.

Staff were trained and received support through staff supervision. This made sure that all staff had suitable skills so they provided consistent care to people who used the service.

A complaints procedure had been made available to help people should they wish to make a complaint.

23 November 2012

During a routine inspection

During our inspection we spent time with people who used the service in the dining room and in the lounge areas. We identified that some areas for improvement were needed to make sure privacy and dignity were respected.

We saw people who used the service taking part in some activities during the day.

We found that staff on duty had a good understanding of the needs of people and that they supported them to meet their needs.

We found that people who used the service were protected from the risk of abuse. We saw that staff had a kind approach to people and were aware of how to report any abuse.

Systems were in place to ensure recruitment procedures were implemented to carry out checks on potential staff members before they commenced work at the home.

Systems were in place to assess and monitor the quality of care provided and as a means to identify any improvements needed.