All inspections: Dimensions 199 Doseley Road

The inspection took place on 27 October 2015 and was unannounced. At the last inspection in October 2013 the provider was meeting all of the requirements that we looked at.

199 Doseley Road provides accommodation and personal care for up to five people with a learning disability. On the day of the inspection visit five people were living at the home. There was a registered manager in post who was present at the inspection. They also managed two supported living services. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff knew how to protect people against the risk of abuse or harm and how to report concerns they may have. Information was available to staff on the process they must follow if they had concerns about people’s safety.

People received their medicines safely and when they needed them by staff who were trained to administer medicines and their competency was regularly assessed. Arrangements for meeting people’s health care needs were in place and people saw health care professionals when they needed to.

People were supported by staff that had most of the skills to meet their needs. Staff had received appropriate training and felt supported in their work by the registered manager.

People received support when they needed it and staff knew their preferences in relation to their care. People were treated with dignity and were offered choices in a way they could understand.

Staff knew how to raise concerns and complaints on behalf of the people they supported.

People and their families were involved in the service. The provider had quality assurance procedures in place which monitored the quality of the service the home provided.

We met two of the five people who lived at 199 Doseley Road. They were not able to talk to us so we spent time observing their morning routine and how the staff supported them. One person was happy for us to go to their bedroom. We saw the room was well furnished with everything they liked and activities they enjoyed. The registered manager told us how they had ensured the layout and colour scheme was similar to their bedroom at home to give reassurance when they went home.

We were told about the training staff received on active support which gave staff skills to involve people in all types of daily activity to develop their skills and independence. We observed how staff interacted with the people to ensure they were doing what they wanted to do and were content with the activity. We saw that the staff ensured people's privacy and dignity were maintained.

We saw that people had active lives and they were supported to go out into the community, participate in a variety of activities which included work experience and to attend college.

The staff team had been working together for some time and they were experienced in supporting people and were well trained. The staff we spoke to told us how they enjoyed their work and felt well supported by the manager and the organisation.

People told us that they were happy living at Doseley Road. Staff supported people to tell us that they enjoyed a range of leisure and social activities, both at home and in the local community. One person was away on holiday at the time of our visit. The level of support people required varied and this was accommodated by the home.

People's likes, dislikes, preferences and goals were considered in relation to the care and support people received. Everyone was seen to be treated with dignity and respect.

Staff met people's care and support needs in ways that they preferred and we saw that detailed records gave staff the information that they required to do this. Plans were in place to support people to enjoy their lives and staff were aware of risks, people's rights and their responsibilities.

People were protected because staff were confident to recognise and report abuse.

People were supported by a knowledgeable and well trained staff team who knew their care and support needs well. Interactions with people were seen to be very positive. Staff were offered a range of training opportunities that were specifically designed to meet the needs of the people that they supported.

The home effectively ensured that people's views were considered and listened to in relation to the running of the service. The organisation had comprehensive quality monitoring tools to ensure that they maintained good quality care.

Archived: Dimensions 199 Doseley Road

All Inspections

27 October 2015

During a routine inspection

16 October 2013

During a routine inspection

31 August 2012

During a routine inspection