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Archived: Dimensions 122 Carol Avenue Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 23 December 2015

This inspection took place on 20 and 23 November 2015 and was unannounced.

122 Carol Avenue is registered to provide accommodation for personal care for a maximum of four people with learning disabilities or autistic spectrum disorder. There were three people living at the home on the day of our visit. At the time of our inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received care from staff who knew what they would do to protect a person from the risk of harm and how to report any concerns. People were supported by staff that were available and knew when they were needed. Staff spent time supporting people throughout the day and ensured that people’s questions or requests were met. People were helped with managing and monitoring their medicines and staff recorded when they had given them. .

Staff told us they knew how to look after the people that lived at the home. They had received training to understand people’s social and health needs and felt supported in their role. People’s decisions about their care and treatment had been recorded where they had been unable to make a decision on their own. Staff showed they listened and responded to people’s choice to choose or refuse care. Staff supported people who was being legally deprived of their liberty and understood the reasons for the restrictions and how to care for that person.

People told staff the meals they wanted to eat and helped to cook them. Food was available and staff ensured people were able to eat their meals with minimal guidance. People were supported to access health and social care professionals with regular appointments when needed and were supported by staff to attend these appointments.

People were comfortable in their home and spent time relaxing on their own, chatting to staff or other that lived at the home. Staff knew people’s individual preferences and respected their dignity when providing care. Families and visitors were welcomed and people maintained relationships with their friends and families.

People chose how they spent their days in their home and what they wanted to do. People raised their comments or concerns and these were addressed by staff or the registered manager. Staff also made suggestions on behalf of people at the home from their observations and these were listened to by the assistant or registered manager.

People knew the registered manager and assistant manager well and spent time with them in the home. The provider checked the home regularly to ensure people were well cared for. The management team had kept their knowledge current and they led by example and were involved in caring for people.

Inspection areas



Updated 23 December 2015

The service was safe.

People felt safe and looked after by staff. People�s risk had been considered and they had received their medicines where needed. People were supported by sufficient numbers of staff to meet their care and welfare needs in a timely way.



Updated 23 December 2015

The service was effective.

People�s consent had been obtained and recorded where needed. People had a choice about what they ate. Input from other health professionals had been sought when required to meet people�s health needs.



Updated 23 December 2015

The service was caring.

People received care that met their needs. When staff provided care they met people�s needs whilst being respectful of their privacy and dignity and took account of people�s individual preferences.



Updated 23 December 2015

The service was responsive.

People had been supported to make everyday choices and were engaged in their personal interest and hobbies. People were supported by staff or relatives to raise any comments or concerns.



Updated 23 December 2015

The service was well-led.

People and staff were complimentary about the overall service and had their views listened to. The provider had monitored the quality of care provided. Effective procedures were in place to identify areas of concern.