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Dimensions Broomfield 40 Gladstone Road Good

The provider of this service changed - see old profile

Inspection Summary

Overall summary & rating


Updated 31 October 2018

We undertook an unannounced inspection of Dimensions Broomfield on 20 September 2018. The last inspection of the service was carried out on 21 October 2017. At that time, we identified one breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations, and one breach of the Care Quality Commission (Registration) Regulations 2009. These breaches concerned the recording of necessary checks, and notification of incidents.

Following the inspection, the provider sent us an action plan in January 2018. This described what they were planning to do to comply with the regulations and to improve in specific areas. At this inspection, we reviewed the actions the service had taken to meet the regulations. We found that the necessary improvements had been made.

Dimensions Broomfield is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Dimensions Broomfield can accommodate three people in one adapted bungalow. At the time of our inspection, three people were living there. Broomfield had three bedrooms with shared bathroom facilities and communal living areas which were accessible to all. This included a living room, kitchen and dining room, as well as a garden. There was also office space and staff sleep-in facilities.

The service worked in line with the values that underpin the ‘Registering the Right Support’ and other best practice guidance. These values include choice, promotion of independence and inclusion. People with learning disabilities and autism using the service can live as ordinary a life as any citizen.

A registered manager was in post at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Effective recruitment procedures were followed to ensure prospective staff were suitable to work in this service. Sufficient staff were employed, and they received training in a range of subjects to make sure people received safe and effective care.

Staff knew how to keep people safe from potential abuse and harm. Systems and processes were in place to help keep people safe.

Medicines were administered to people as prescribed and checks were in place to ensure this was done safely. Staff received training and their skills and abilities in this area were checked.

Policies, procedures and checks were in place to manage health and safety. This included the reporting of incidents and accidents, as well as regular equipment checks and maintenance.

Staff knew people's needs and preferences, and were compassionate and caring. People were comfortable around staff, and relatives told us that staff were patient and supportive.

People were enabled to make choices where possible, for example with food. We saw staff supporting people to eat and drink, and people had a balanced diet.

Staff contacted healthcare professionals promptly when there were concerns about a person’s health, as well as for routine checks and monitoring.

Relatives told us that they were consulted and informed about people’s care. Records were clear and reflected people's needs and preferences.

People had access to a complaints procedure and they were confident any concerns would be acted upon.

Inspection areas



Updated 31 October 2018

The service remains safe



Updated 31 October 2018

The service remains effective



Updated 31 October 2018

The service remains caring



Updated 31 October 2018

The service remains responsive



Updated 31 October 2018

The service was well-led

Systems to monitor and review the quality of care were effective, and notifications were provided to CQC as necessary. This had improved since the last inspection.

Staff felt supported in their roles, and there was a positive staff culture.

People and their relatives were asked for feedback about the service.