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Archived: Dimensions West Midlands Domiciliary Care Office

The provider of this service changed - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 5, 6 December 2013
Date of Publication: 7 January 2014
Inspection Report published 07 January 2014 PDF

Overview

Inspection carried out on 5, 6 December 2013

During a routine inspection

There were 63 people being supported by the service when we inspected. People lived in either �supported living� such as flats and houses or they lived at home with relatives.

We visited the office where the service was organised from. We also visited people in a �supported living� house where people lived. We met and spoke with four people, two relatives, five staff, two locality managers and registered manager.

People said that staff asked for their consent before providing care. One person said, �They always ask me what I want help with. They always listen.� The provider had appropriate systems in place to ensure that people�s mental capacity to consent to their support was documented.

We saw that people were relaxed and comfortable with staff. Staff had a good understanding of the needs of the people they supported. One person told us, �The staff are great and help me to go to lots of different places.� Another person said, �I am happy here, the staff are nice.� And, �I work part time and cook my meals.� One relative said, �The staff are wonderful. They have made such a difference to my relative�s life.�

We found that systems were in place to ensure that people received their medication safely as prescribed by their GP.

Staff were supported, supervised and trained to provide safe and effective care.

Robust systems were in place to audit and monitor the quality of the service so that the need for improvement could be identified to ensure people received quality care that met their needs.