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Inspection Summary

Overall summary & rating


Updated 9 August 2019

About the service

Greville House is a residential care home providing personal and nursing care to 22 people aged 65 and over at the time of the inspection. The service can support up to 25 people.

People’s experience of using this service and what we found

There were systems in place to monitor the service and gather feedback on people’s experiences.

However, these were not always robust. Some improvement was required in relation to recording and documentation of some people’s records and to some of the quality assurance systems.

People told us the registered manager and staff were kind and caring. They said they felt safe with their care staff and trusted them. Relatives were complimentary about the kindness of the staff.

Staff had been recruited safely and there were sufficient numbers of staff to support people. Staff were committed to delivering care that was personalised. Staff spoke enthusiastically about how they provided people with good quality, person-centred care. Staff turnover was low and people told us they were supported by staff who knew them well and met their needs. The service liaised with health and social care professionals.

People's needs were assessed, and these considered protected characteristics under the Equality Act. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People's dietary needs were met, and people had access to healthcare services where required.

People were supported by staff who were caring. People were involved in decisions around their care and were treated with dignity.

People and staff felt well supported and told us that the service was well managed.

For more details, please see the full report which is on the CQC website at

Rating at last inspection.

The last rating for this service was Requires Improvement (Published August 2018)

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 9 August 2019

The service was safe.


Details are in our safe findings below.



Updated 9 August 2019

The service was effective.

Details are in our effective findings below.



Updated 9 August 2019

The service was caring.

Details are in our caring findings below.



Updated 9 August 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 9 August 2019

The service was not always well led

Details are in our well-Led findings below.