The Business Centre

Updated 24 September 2025

Date of Assessment: 15 October and 18 December 2025, the service is a domiciliary care agency providing personal care to 56 adults. There had been a delay in between inspection days due to system issues and the decision made to be proportionate to extend inspection period. The assessment was carried out to review compliance with 2 warning notices served by CQC in April 2025 in response to continued breaches of regulation. We found sufficient improvements had not been made and the provider remained in breach of legal regulations relating to safe care and treatment and governance. Medicines were not always managed safely. Service users did not have care delivered in line with their assessed needs.

There was a lack of effective governance and management of the service, leading to missed calls and a failure to identify and address where there were gaps in the delivery of personal care. This left service users at continued risk of poor care. This is the fifth consecutive inspection where concerns have been raised over the governance and management of the service.

In instances where CQC have decided to take civil or criminal enforcement action against a provider, we will publish this information on our website after any representations and/ or appeals have been concluded.

Updated 24 September 2025

People gave mixed feedback on their experiences of care and support in the service. Some people were positive describing staff as kind and caring in their approach. However, 1 person said they had asked staff to be taken out but “some staff don’t comply” and another person told us, “Staff turn up when they like and not at a set time”.

People could not recall involvement in care plans. Information gathered during the inspection demonstrated that people were not always getting their calls at the agreed time or for the allocated length of time. Where calls were shown to have been missed no action had been taken by the provider to check on the person who had missed having their health needs addressed.

People’s wishes and needs were not always considered when the provider made changes to how their care was delivered.