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Inspection Summary

Overall summary & rating


Updated 6 November 2019

About the service

Peregrine House is a residential care home providing accommodation and personal care support to 35 people who have dementia, mental health, physical disability or sensory impairment and older people at the time of the inspection. The service can support up to 36 people.

Peregrine House is a purpose built home divided into four units on two floors. Each unit has people's bedrooms with toilet and sink facilities, and communal areas including a sitting area, a dining room, a kitchenette and bathrooms.

People’s experience of using this service and what we found

People’s needs were met safely by staff who were appropriately recruited and knew how to provide safe care. People were safeguarded against risk of abuse. People received safe medicines support. People were protected from the risk of infection. Incidents were analysed, and lessons learnt when things went wrong.

People's needs were assessed before they moved to the home. People and relatives told us staff provided effective care. People’s dietary needs were identified and met. People were supported by staff who were appropriately trained and supervised. People received consistent support to access ongoing healthcare services to live healthier lives.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People and relatives told us staff respected them and they were caring and helpful. People received person-centred support from staff who provided care without discrimination. People were involved in the care planning process. People’s independence was promoted and encouraged.

People’s care plans were personalised. People were offered a range of group and individual activities. People were supported to engage with other people and in the community. People were satisfied with the complaint process. People’s end of life care wishes was explored, recorded, and me by trained staff.

People told us they were happy with the service. Relatives found the management approachable. Staff felt supported by the registered manager. People, relatives and staff feedback was sought, and their views considered to drive improvement. The service worked well with other agencies to improve people’s physical health and emotional wellbeing.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was requires improvement (published 19 October 2018) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 6 November 2019

The service was safe.

Details are in our safe findings below.



Updated 6 November 2019

The service was effective.

Details are in our effective findings below.



Updated 6 November 2019

The service was caring.

Details are in our caring findings below.



Updated 6 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 6 November 2019

The service was well-led.

Details are in our well-led findings below.