About the service:
Radis Community Care (Specialist Services) is a domiciliary care service that was providing personal care to 17 people in their own homes. This included a live-in service, where people received 24-hour support and a complex care service providing clinical care. The service had recently opened a supported living service for up to four people, which was occupied by three people at the time of the inspection.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
People’s experience of using this service:
People were supported by safely recruited staff, who had the skills and knowledge to provide effective support. There were enough staff available to provide consistent care and to meet people’s needs. Medicines were managed safely, and staff followed infection control procedures.
Effective care planning and risk management was in place which guided staff to provide support that met people’s needs and in line with their preferences. People were supported to have control over their lives.
People were supported by caring staff who promoted choices in a way that people understood, this meant people had control and choice over their lives. Staff provided dignified care and respected people’s privacy.
People and their relatives were involved in the planning and reviewing of their care. Staff used care plans to ensure they provided support in line with people’s wishes. This ensured people received personalised care in line with their preferences and diverse needs.
Systems were in place to monitor the service, which ensured people’s risks were mitigated and lessons were learnt when things went wrong. There was an open culture within the service, where complaints were acted on and improvements made. People and staff could approach the management team who acted on concerns raised to make improvements to the way care was delivered.
The service met the characteristics of Good in all areas; more information is available in the full report below.
Rating at last inspection:
This was the first ratings inspection.
Why we inspected:
This was a planned inspection to assess whether the provider was meeting the required standards and to provide a rating.
We will continue to monitor the service through the information we receive.