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Brandon Supported Living - Gloucestershire Outstanding

This service was previously registered at a different address - see old profile

Inspection Summary

Overall summary & rating


Updated 21 August 2019

About the service

Brandon Supported Living is a supported living service for people with physical and learning disabilities. This service provides care and support to people living in separate supported living’ settings, so that they can live as independently as possible. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. There were 150 people receiving the regulated activity of ‘personal care’ from Brandon Supported Living at the time of the inspection.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice, and independence. People using the service receive planned and co-ordinated person-centred support that is appropriate and inclusive for them.

The designs of the homes fitted into the surrounding residential areas . There were deliberately no identifying signs, intercom, industrial bins or anything else outside to indicate the premises were care homes. Staff were also discouraged from wearing anything that suggested they were care staff when coming and going with people .

People’s experience of using this service and what we found

The vision of Brandon Supported Living was to promote a service in which people are ‘able to realise their potential as equal and active citizens who have control over their lives.’ All staff and senior management demonstrated this clear vision and a highly positive person-centred culture was seen throughout. Staff had set high standards for themselves and this promoted an exceptionally positive culture which challenged disability perceptions, improved the confidence of people and had very positive impacts on the lives of the people using the service.

People were supported to focus on making a positive contribution to others, the service and the community and achieve their potential. We saw examples of people being supported to take leadership roles in the service. This included the recruitment of staff at all levels, training of staff and quality assurance processes. Throughout the inspection, we found people and staff were motivated and passionate about equality and empowering people to live the lives they want.

People and carers spoke overwhelmingly of the positive support, guidance and healthcare interventions people had received. They were full of praise for the staff in terms of their kindness and compassion. People were 'very happy' with the service they received. We received positive comments about their views and experiences. People told us they felt safe because the staff were "Caring and enjoyed what they did". People and their families viewed the staff as experts in their knowledge and skills when supporting people with complex health needs.

People's aspirations were explored with them and developed. Staff worked hard to make sure, that where it was possible, people had opportunities to lead as full a life as possible. They made sure daily activities were tailored to meet people's individual needs, preferences and abilities. Staff made sure people had opportunities to enjoy themselves. People's suggestions and ideas were sought and valued when it came to planning these activities.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

The registered managers and extended leadership team offered exceptional leadership and had a clear vision about the dire

Inspection areas



Updated 21 August 2019

The service was safe.

Details are in our safe findings below.



Updated 21 August 2019

The service was effective.

Details are in our effective findings below.



Updated 21 August 2019

Details are in our caring findings below.



Updated 21 August 2019

The service was exceptionally responsive.

Details are in our responsive findings below.



Updated 21 August 2019

The service was exceptionally well-led.

Details are in our well-led findings below.