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Inspection Summary

Overall summary & rating


Updated 7 December 2018

What life is like for people using this service:

People who lived at Clapham Lodge Care Home told us that they were very happy living there. People and their relatives felt that they were treated with dignity and respect by the staff and were all, without exception, very complimentary about the management of the home. One person said, “It’s got a real homely feel to it. The minute I walked in here it just felt right. It’s a lovely, happy place.”

People felt safe and were supported in person-centred ways to live the lives they wanted to. Staff supported people to have contact with the wider community outside of the home and to engage in meaningful activities.

People had access to healthcare as they needed and staff supported them to attend appointments that were important for their wellbeing.

People’s dietary needs and preferences were met. People had been involved in developing and redesigning the menu. This meant that hot meals were also now provided at tea / dinner time.

Relatives were invited to visit the home without any restrictions. People’s independence was of utmost importance to the staff and management team. One person was being supported to return home following a stay at the care home.

The home was well managed by a passionate and dedicated staff management team who placed people at the centre of the support. A healthcare professional [admission avoidance community matron] told us that the staff and registered manager ensured the wellbeing of people at the home was, “most important to them” and, “they’re [staff] lovely with them [people].”

More information can be seen in the main body of the report for each Key Question below.

Rating at last inspection: Requires improvement (report published 24 November 2017).

About the service: Clapham Lodge Care Home is a residential care home that accommodates a maximum of 27 people. At the time of this inspection 25 people lived at the home. Older people who lived with dementia, Parkinson's disease and other conditions which included diabetes, were supported with personal care and accommodation in a homely service that was tailored to people’s individual preferences.

At the time of this inspection, the provider had developed the service with an extension to the building with new rooms for people. These were not registered with us at the time of the inspection but the provider planned to do this. People who lived at the home had already chosen their preferred bedrooms in the new build section of the home. Rooms had been personalised as people had chosen.

Why we inspected: This was a scheduled and planned comprehensive inspection based on the previous rating. We inspect all services rated as ‘Requires improvement’ every 12 months to ensure that we regularly monitor and review the quality and safety of the service people receive. We saw that improvements had been made to the service people received since our last inspection. Records about people had improved and measures which ensured that people’s dietary needs were met safely had been implemented.

Inspection areas



Updated 7 December 2018

The service was safe

Details are in our safe findings below.



Updated 7 December 2018

The service was effective

Details are in our effective findings below.



Updated 7 December 2018

The service was caring

Details are in our caring findings below.



Updated 7 December 2018

The service was responsive

Details are in our responsive findings below.



Updated 7 December 2018

The service was well-led

Details are in our well-led findings below.