Palmers Green Clinic

Updated 14 August 2019

Palmers Green Clinic is a private doctor service based at 265 Green Lanes, London, N13 4XE and provides services on a private, fee paying basis. The majority of the service’s patients originate from Eastern European countries. The registered provider is Klinika Ltd. Klinika Ltd also manages another registered location in East London which was inspected separately.

The service offers pre-booked doctor’s appointments which can be arranged by telephone or email. The practice is situated in a semi-detached, former residential, Victorian property in North London. The building is not easily accessible to people who use a wheelchair or mobility aid. Patients who are unable to access the premises are offered appointments at the providers other location which is fully accessible.

The area is well served by public transport. The service employs three doctors, one of whom is a GP, one a paediatric specialist and one an Internal Medicine Specialist. There is one physiotherapist, who is also the managing director of the company. There are two administrative staff, one of whom also has a role as a health care assistant and is a trained phlebotomist. Appointments are available between 9am and 7.00pm from Monday to Saturday.

The practice is owned by a company and as a condition of registration must have a person registered with the Care Quality Commission as the registered manager. Registered managers have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the practice is run. The managing director of the provider is the registered manager at Palmers Green Clinic.

This service is registered with CQC under the Health and Social Care Act 2008 in respect of some, but not all, of the services it provides. There are some exemptions from regulation by CQC which relate to particular types of regulated activities and services and these are set out in Schedule 1 and Schedule 2 of The Health and Social Care Act 2008 (Regulated Activities) Regulations 2014. Palmers Green Clinic provides physiotherapy services which are not within CQC scope of registration. Therefore, we did not inspect or report on these services.

Updated 14 August 2019

This service is rated as Good overall. The service was previously inspected in March 2018. At that inspection we found it to be meeting requirements for all domains although we found areas where improvements could be made.

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Palmers Green Clinic on 20 June 2019 as part of our ratings inspection programme for Independent Health Providers.

At this inspection we found:

• The practice had effective systems in place to keep patients safe from harm. There were effective systems for monitoring service provision to ensure it was safe.
• Clear procedures and protocols were in place and the provider had processes in place to ensure risks were clearly identified and mitigated against.
• Care and treatment was delivered in accordance with evidence-based guidelines although quality improvement activity was limited.
• Patients were treated with kindness, respect and compassion. Their privacy and dignity was respected and they were involved in decisions about their care and treatment.
• Services were organised and delivered to meet patients’ needs. Patients could access care and treatment in a timely way.
• There was a culture of high-quality, sustainable care. The service encouraged feedback from patients

The areas where the provider should make improvements are:

• Follow through with planned quality improvement activity with a view to ensuring patient consultation notes included sufficient information to support continuity of care.

Dr Rosie Benneyworth BM BS BMedSci MRCGP

Chief Inspector of Primary Medical Services and Integrated Care