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Bluefield Care Services Good

Inspection Summary

Overall summary & rating


Updated 24 April 2018

This announced inspection took place on 19 March 2018.

Bluefield Care Services is a domiciliary care agency. It provides personal care to people living in their own houses and flats in the community. At the time of the inspection, 47 people were using the service.

This is the first inspection of the service since registration with the Care Quality Commission on 7 March 2017.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People’s care planning and delivery minimised the risk of abuse. People had risks to their safety and well-being assessed and managed. There were enough experienced staff to meet people’s needs.

Staff underwent appropriate recruitment procedures to determine their suitability to deliver care. Staff were trained to administer and manage people’s medicines. However, none of the people using the service required that support at the time of our inspection.

People received support to eat healthily, to maintain good health and to access healthcare services.

People’s care delivery met current legislation using evidence based practice. Staff received the support they required to undertake their roles including training and supervision. Staff applied the Mental Capacity Act 2005 (MCA) principles when supporting people. People who were unable to make decisions about their care received the support they needed.

Staff delivered care in a manner which responded to people’s individual needs. People were involved in the planning and reviewing of their care and support plans. Staff had sufficient guidance to deliver care and manage risks to people’s health and well-being.

People were treated with respect, kindness and compassion. Staff respected people’s decisions and choices about how they wanted their care delivered.

The registered manager sought people’s views about the service and acted on their feedback to improve care delivery. People had their complaints taken seriously, investigated and resolved in line with the provider’s procedure.

People using the service, their relatives and staff were happy with the registered manager and the running of the service. The registered manager monitored staff’s practice to ensure they delivered high standards of care. Staff used feedback to improve their practice.

Appropriate systems were in place and effectively used to monitor the quality of the service. Shortfalls identified were addressed which resulted in improvements to care delivery.

The registered manager worked closely with other agencies to provide effective care.

Inspection areas



Updated 24 April 2018

The service was safe. People�s care delivery took into account the risks to their safety and well-being. People were protected from the risk of abuse.

Sufficient numbers of suitably recruited staff met people�s needs. Staff had medicines management training.

Staff followed good hygiene practices to minimise the spread of infection. Staff learnt from incidents when things went wrong.



Updated 24 April 2018

The service was effective. People received care in line with best practice guidance. Staff received support, training and supervision required to undertake their roles.

Staff complied with the requirements of the Mental Capacity Act 2005 (MCA) when delivering care. People gave consent to care and support.

People received the support they required with their nutritional and health needs.



Updated 24 April 2018

The service was caring. People were supported in a kind and caring manner.

Staff understood people�s needs and delivered care in a way that met their preferences.

People had their dignity, privacy and independence promoted.

People had information about the service in a format they understood.



Updated 24 April 2018

The service was responsive. People�s care delivery responded to changes to their health and support needs.

People knew how to make a complaint and had opportunities to share their views about the service.



Updated 24 April 2018

The service was well-led. People and staff were happy with the running of the service.

The registered manager welcomed people�s feedback about the service and maintained a visible presence.

Checks and audits to the quality of the service resulted in improvements.

A close working partnership between the registered manager and other agencies enabled people to receive high standards of care.