Early Days Baby Scan Ltd

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

This means we looked for evidence that the service involved people and treated them with compassion, kindness, dignity and respect.

We looked for evidence that people were always treated with kindness, empathy and compassion. We checked that people’s privacy and dignity was respected, that they understood that they and their experience of how they were treated and supported mattered. We also looked for evidence that every effort was made to take people’s wishes into account and respect their choices, to achieve the best possible outcomes for them.

At our last assessment we rated this key question good. At this assessment the rating has remained good.

This meant people were supported and treated with dignity and respect; and involved as partners in their care.

We have not awarded this service a score for Caring.

Find out about when we will not publish a key question score and what we look at when we assess Caring.

The service treated people with kindness, empathy and compassion and in how they respected people’s privacy and dignity. Staff always treated colleagues from other organisations with kindness and respect.

Both staff consistently interacted with people in a discreet, respectful and responsive manner. Staff took time to anticipate and understand people's needs before they attended their appointments.

Staff provide clear explanations to people attending for pregnancy scans and blood tests. Information was communicated in a way people could understand, enabling them to make informed decisions about their care and experience.

Staff responded appropriately to people's emotional needs when additional reassurance or support was required, while working within the boundaries of their role.

People told us they had been treated well and with kindness. They said staff understood their individual circumstances and needs. We observed staff demonstrating compassion throughout people's appointments, from arrival through to departure.

The service treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Staff placed value on making each appointment an individualised experience according to the needs of the person and reasons for booking. For example, a discussion would take place with individuals about how they would like a gender to be revealed.

The service gathered information from the booking form to plan ahead for reasonable adjustments or individual needs. Staff would contact people in advance of appointments if they needed to discuss any individual needs.

The service promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The website clearly set out the different scans and blood tests available. Costs were clear and what was included within each type of appointment was outlined with additional detail about the importance of continuing with NHS routine scans and appointments.

People were supported throughout the process from initial booking and within the appointment to understand the scan process. Information was given verbally and on posters in the scan room informing people of their choice to stop the scan at any time.

The service listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

The service responded to people's immediate needs by providing timely access to appointments and support. People could contact the service directly with queries and concerns, and staff took time to provide reassurance and explanations during appointments. Clear processes were in place to ensure any findings requiring further assessment were escalated appropriately.

Where unexpected findings were identified during a scan, staff followed established referral and escalation processes to ensure people received appropriate advice and support. The service adapted its approach to meet individual needs and made adjustments where appropriate to ensure people could access care and information in a way that suited them.

The service cared about and promoted the wellbeing of their staff and supported and enabled staff to always deliver person-centred care.

The service was staffed by just 2 individuals who worked together to provide care. Due to the size of the service, there were no additional staff members or formal management structure. Both individuals told us they felt supported in their roles and described maintaining regular communication about the needs of people using the service, workloads, and any challenges arising from care delivery.

Staff reported that they were able to adjust working arrangements between themselves when necessary and felt their wellbeing was considered. They demonstrated a good understanding of the needs of people using the service and spoke positively about their ability to provide consistent care.

Whilst opportunities for formal peer support, supervision, and independent oversight were limited due to the service's size, staff described an open and supportive working relationship. They were aware of where they could access external advice and support if needed and were able to identify ways of maintaining their own wellbeing.