Updated 25 July 2025
Date of assessment 25 July to 2nd September 2025. Ashton Care Limited is a domiciliary service providing personal care support to 10 people in their own homes. During our visit we identified through discussions with the provider that the regulated activity personal care was also being delivered by the provider at a supported living service, which we visited on 19 August 2025. We have undertaken a comprehensive inspection which means we have reviewed all 33 quality statements. As a result of this inspection, we have rated the service as good for safe, effective, caring, responsive and well-led, leading to a good overall rating for the service.
We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and access to communities that most people take for granted. ‘Right support, right care, right culture’ is a guidance CQC follows to make assessments and judgements about services supporting people which providers must adhere to.
People’s care plans were well written with a level of detail that made it easy for staff to follow. Plans were person centred, outlining skills people already had and areas of support they required to maximise their independence.
People who used the service and their families told us that they were happy with the support they received. Many who we spoke to told us about the consistency in having the same staff which helped. They told us about how staff are friendly and supportive and how they supported their loved ones to engage in different activities.
The staff we met were well established and understood people’s needs. They told us that they received the training they needed to do their jobs and could approach the Registered manager for support whenever they needed to. Staff also told us how they felt confident in being able to talk to their managers if they needed to share any concerns.
A professional we spoke to told us that they felt the provider kept people safe and added how the provider is committed to the wellbeing of people it supported.
The provider had robust systems in place to meet the needs of the people in both the community setting and within its supported living service. However, were needed in the way medicines administration was recorded.
We carried out our last assessment of this service on 15 March 2023. Our overall rating was ‘requires improvement’. At this assessment we have rated the service overall ‘good’.