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Inspection Summary


Overall summary & rating

Good

Updated 8 June 2018

This inspection took place on 10 May 2018 and was unannounced. This was the first inspection of the service since it was registered in 2017. Gracewell of Bath is a 'care home'. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Gracewell of Bath is a purpose built establishment; it provides care and support for up to 62 people. The service provides care over three separate floors depending on their level of need; Poolside (residential), Sulis Way (dementia care) and Globetrotter (nursing). Each floor has its own lounge, dining room and utility kitchen. All bedrooms are single with en-suite toilet facilities. At the time of our inspection, there were 43 people living in the home.

Staff supported people living with dementia; however there was limited evidence of the development of the environment for people with specific needs affected by their condition. We have made a recommendation about the development of the environment to meet the specialised needs of people living with dementia.

There was a registered manager in post at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Medication Administration Records were completed accurately and guidance was in place for people who were prescribed 'as required' medication. People told us they were happy with how their medicines were managed and received this when they needed it.

Risk assessments were detailed and contained sufficient information to guide staff on how to minimise the risk of harm for people who lived at the home.

Fire procedures in the event of an evacuation were clear and regular mock fire drills were completed.

Checks were completed to ensure the environment was free from hazards.

The training records showed staff had received relevant training to ensure they had the skills to support people effectively. Our discussions with staff showed that they had a good knowledge about the people they supported and understood people's individual needs.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. The service operated within the principles of the Mental Capacity Act 2005 (MCA). Our review of records showed that processes were in place to assess people's capacity and make decisions in their best interests.

People were supported to maintain good health and well-being. The home had a good relationship with a local GP and had regular dialogue with the local community mental health team. Referrals were made promptly to health professionals such as speech and language team, the dietician and tissue viability nurses.

People told us they enjoyed the food served at the home. Staff knew, and catered to, people's individual dietary needs and preferences. Nutritional risk assessments were completed and diet and fluid charts were in place for those who required them.

We observed kind and compassionate interactions between staff and the people they supported. Staff offered reassurance to people in distress. People told us they liked the staff that supported them. Care plans were personalised and evaluated monthly. We noted that any changes in people's needs were documented and actioned appropriately.

A complaints policy was on display in the home, which contained details for the local authority and Local Government Ombudsman if complainants were not happy to go to the provider. People told us they would not hesitate to raise concerns with the regist

Inspection areas

Safe

Good

Updated 8 June 2018

The service was safe.

People's medicines were stored appropriately and administered safely.

People were kept safe by clear systems to identify and report abuse.

People's risks were assessed and managed safely.

There were sufficient staff to meet people's needs who were safely recruited.

People were protected by staff using safe infection control practices

Effective

Good

Updated 8 June 2018

The service was effective.

Staff were well trained and knowledgeable in their understanding of supporting people when they lacked capacity to make informed decisions, including the requirements of the Mental Capacity Act (MCA) 2005 and Deprivation of Liberty Safeguards (DoLS).

Staff were up to date in all aspects of training needed for their role.

Staff received regular formal supervision to assist them in their job roles and in their personal development.

People’s nutritional needs were met.

People’s health needs were managed well by staff who co-ordinated appointments and visits across a range of visits from healthcare professionals, such as GPs, hospital visits and care managers.

There was limited evidence regarding the development of the environment for people with specific needs of people living with dementia.

Caring

Good

Updated 8 June 2018

The service was caring.

Staff were kind and caring. They respected people and upheld their privacy and dignity.

Staff knew people well and they had built up positive relationships with people and their relatives.

People were involved in planning their care.

Responsive

Good

Updated 8 June 2018

The service was responsive.

People told us staff were responsive to their needs.

Care plans were person-centred and detailed and were reviewed and updated on a regular basis.

There was a range of activities, outings and events on offer at the home. Activity records were held to evidence what people had enjoyed and participated in.

People's wishes for their care when nearing the end of their lives was clearly documented and some staff had undertaken training in this area.

Complaints were responded to appropriately and the service had received a number of compliments.

Well-led

Good

Updated 8 June 2018

The service was well-led.

There was a registered manager in post at the time of the inspection.

Quality assurance systems were in place and were effectively monitoring the quality and standard of care being provided.

Policies and procedures were in place and were accessible to staff.