Constable Care

Updated 11 January 2026

Constable Care is a small, locally run service providing support to people in their own homes. At the time of the assessment on 29 January 2026, the service was supporting 19 people, including 14 receiving the regulated activity of personal care. Most people were living with loved ones and many were living with dementia.

The provider and registered manager were committed to maintaining a small, community focused service for people in Brightlingsea and the surrounding areas. This approach supported person-centred, unhurried care, with effective contingencies to ensure people received consistent support and that individual risks to health and wellbeing were well managed.

The registered manager had not identified a restrictive practice affecting 1 person that had not been appropriately authorised. However, the provider and registered manager responded promptly by addressing the issue, improving staff training, and ensuring that least restrictive measures were properly assessed and applied.

The registered manager and provider had a hands-on approach, drawing on their experience as former carers which contributed to the strong, positive feedback received from people, relatives and care staff.

Staff knew people well and demonstrated caring, flexible and adaptable practice, particularly when supporting people living with dementia and their loved ones.

The registered manager acknowledged that improvements were needed in governance and monitoring. Work was already underway to strengthen this area, supported by a previous registered manager and the introduction of a new electronic care records system.

Updated 11 January 2026

People and their representatives told us that they received unhurried, person-centred care. We found some elements of outstanding practice in how the provider, registered manager and staff supported people and their loved ones, often going beyond expected commissioned care to meet people’s needs.

People enjoyed a stable and consistent care team who understood their safety needs and felt confident to raise concerns.

People’s individual preferences, hobbies and goals were supported by a flexible and reliable service so they could undertake activities important to them.

Relatives told us how they felt supported by the service, with the provider and registered manager always having their door open for a chat. One relative told us, “The registered manager told me from the beginning that they are here for me as well.” And “Now we have some laughter back to our life as the care staff are so kind and caring.”

People could be confident that the registered manager would work with other stakeholders to address changing needs, accessing additional support quickly.

Relatives told us that all staff, including the provider and registered manager had a shared positive approach to care that put people’s needs at the forefront of provision.