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Inspection Summary


Overall summary & rating

Good

Updated 25 June 2019

About the service:

Belgrave Care is a domiciliary care service offering personal care and support to people living in their own homes. At the time of our inspection there were 37 people using the service.

People’s experience of using this service:

Improvements had been made since the last inspection and the service was no longer in breach of regulation.

Improvements had been made to recruitment procedures. Further development was undertaken during the inspection. The recruitment policy was updated and any gaps in employment were explained and a risk assessment put in place where required.

Improvements had been made so that people’s privacy and dignity was respected. People now received care and support from their preferred gender of carer. Staff promoted people’s independence where possible. People received care and support from regular staff that understood their needs well and were kind and caring.

Improvements had been made so that systems for checking on the quality and safety of the service were effective. Policies and procedures and the service’s Statement of Purpose had been updated. The systems used for sharing rotas with staff and the work they completed had improved.

Staff had undertaken induction training and shadow shifts as well as training relevant to their role. They told us they felt well supported in their roles through supervision and team meetings.

Risks to people were identified, and clear guidance was available for staff to reduce risk. People were protected from the risk of abuse or harm. Staff had received safeguarding training and felt confident to raise any concerns.

Medicines were administered and recorded by trained and competent staff that followed best practice guidelines. Staff had completed infection control training, understood how to reduce the risk of infection being spread and had access to personal protective equipment (PPE).

An assessment of people’s needs was completed and a care plan was put in place to meet those needs identified. People received effective care and support to meet their needs and choices Staff understood the principles of the Mental Capacity Act (MCA) and respected people’s right to make their own decisions.

More information is in the detailed findings below.

Rating at last inspection:

At the last inspection the service was rated Requires Improvement (Report published June 2018). The rating of the service has improved to Good.

Why we inspected:

This was a planned inspection based on the rating of the last inspection.

Follow up:

We will continue to monitor all intelligence we receive about the service until we return to visit as per our inspection programme. If any concerning information is received, we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 25 June 2019

The service was safe

Details are in our Safe findings below.

Effective

Good

Updated 25 June 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 25 June 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 25 June 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Good

Updated 25 June 2019

The service was well-led

Details are in our Well-Led findings below.