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Inspection Summary

Overall summary & rating


Updated 22 January 2019

About the service:

The Shieling is a care home for up to 10 people who are over 18 years old and are living with a learning disability, or autism or who may also have a mental health condition. Nine people lived in the service when we inspected.

Although the number of people accommodated exceed published guidance the service met the values that underpin the ‘Registering the Right Support’ and other best practice guidance such as ‘Building the Right Support’. These values include choice, promotion of independence and inclusion. Also, how people with learning disabilities and autism using the service can live as ordinary a life as any citizen.

People’s experience of using this service:

People told us they liked living at The Shieling. Staff focused on providing people with good quality, consistent care. Comprehensive assessment and care planning ensured people’s goals and aspirations were central to their care.

Staff were recruited safely and were well trained and skilled. Staff knew people well. They had a good understanding about people’s individual care needs including people who sometimes displayed their needs non-verbally. People had the opportunity to maintain and develop their skills and independence. The consistent use of positive behaviour management approaches meant staff knew how to support people effectively to reduce their anxiety and distress.

People were fully involved in their care and support through one-to-one sessions with their keyworker, informal discussions and group meetings. Staff supported people to experience new things, maintain positive relationships with friends and family and develop community links.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Effective management systems were in place to protect people and promote their wellbeing. Since the last inspection a new registered manager had been appointed. The registered manager and staff worked together to support people to lead full, active lives and to be safe.

The culture of the service was one of continual improvement and the registered manager was eager to make improvements for the benefit of people living at The Shieling.

Rating at last inspection: Good (published 19 May 2016).

Why we inspected: This inspection was a scheduled inspection based on the previous rating.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

Inspection areas



Updated 22 January 2019

The service was safe

Details are in our Safe findings below.



Updated 22 January 2019

The service was effective

Details are in our Effective findings below.



Updated 22 January 2019

The service was caring.

Details are in our Caring findings below.



Updated 22 January 2019

The service was responsive.

Details are in our Responsive findings below.



Updated 22 January 2019

The service was well-led.

Details are in our Well-Led findings below.