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Inspection Summary

Overall summary & rating


Updated 18 April 2020

About the service

Mary Jones Court is a supported living service which provides personal care and other support to people with a learning disability. People live in their own flats within a purpose-built building which consists of 20 self-contained flats, a communal area for social events and a staff office. The Care Quality Commission only inspects where people are receiving the regulated activity of personal care. This is help related to personal care and eating. Where they do, we also consider any wider social care provided. At the time of our inspection two people were receiving personal care.

The service applied the principles and values of Registering the Right Support and other best practice guidance. These ensure that people who use the service can live as full a life as possible and achieve the best possible outcomes that include control, choice and independence.

The outcome for people using the service reflected the principles and values of Registering the Right Support by promoting choice and control, independence and inclusion. People’s support focused on them having as many opportunities as possible for them to gain new skills and become more independent.

People’s experience of using this service and what we found

People told us they were happy living at the service and felt safe. Staff knew people well and understood how to promote their safety and protect them from the risk of abuse.

People were supported by sufficient numbers of staff, who were safely recruited to work at the service.

People were consulted by staff about their wishes, interests and preferences. This information was used to develop person-centred care plans to enable people to live as independently as possible. These plans were regularly reviewed and contained guidance for staff to protect people from risks related to their personal care, health and their home environment.

People received support with their medicines, in line with their assessed needs. People accessed health care services with staff support.

People received their care and support from kind and thoughtful staff. This included support to access community amenities and services, and take part in activities arranged by the staff team. Staff provided care and support in a respectful and dignified way.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were provided with information about how to make a complaint and any complaints were dealt with in a professional manner.

People were encouraged to contribute their views about their care and support. They could take part in aspects of the running of the service if they wished to.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was good (published 26 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information and intelligence we receive about the service until we return to visit as per our re-inspection guidelines. We may inspect sooner if any concerning information is received.

Inspection areas



Updated 18 April 2020

The service was safe.

Details are in our safe findings below.



Updated 18 April 2020

The service was effective.

Details are in our effective findings below.



Updated 18 April 2020

The service was caring.

Details are in our caring findings below.



Updated 18 April 2020

The service was responsive.

Details are in our responsive findings below.



Updated 18 April 2020

The service was well-led.

Details are in our well-led findings below.