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Archived: Harmoni - West Sussex


Inspection carried out on 7 February 2013

During a routine inspection

All six people we spoke with gave positive feedback about the service and said they received appropriate support. People said that the service was “Very good" and that staff were "Kind and Helpful." One person said, "It’s nice to have a back up that you can use."

We found that people received appropriate treatment and support. People's needs were assessed thoroughly and staff made sound clinical decisions in relation to people's care.

The service managed the prescribing and administration of medicines safely. People's needs were thoroughly assessed in person before medicines were prescribed. Medicines given to people were appropriate for their individual health concerns. Controlled drugs were stored securely and stock monitored carefully.

We found that there were enough skilled staff available to support people by phone or in person. Staff rotas were reviewed and amended based on known trends and expected call volumes. People received advice and care within appropriate time frames. People with urgent care needs were responded to without delay. We found that staff had received training and supervision which was updated regularly. Staff had read and understood key Harmoni policies so they knew what was expected of them.

Harmoni had several mechanisms in place to monitor the quality of service. They regularly surveyed patients, reviewed clinical decisions and monitored the timing of care. Improvements were made where needed.