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Inspection Summary


Overall summary & rating

Good

Updated 20 August 2019

About the service

Westlands Care Home is a residential care home providing personal care to 19 people aged 65 and over at the time of the inspection. The service can support up to 21 people.

People’s experience of using this service and what we found

The service provided safe care to people. One person commented: “Yes I do feel safe here.” Measures to manage risk were as least restrictive as possible to protect people’s freedom. People’s rights were protected because the service followed the appropriate legal processes. Medicines were safely managed on people’s behalf.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Care files were personalised to reflect people’s personal preferences. Their views and suggestions were taken into account to improve the service. People were supported to maintain a balanced diet. Health and social care professionals were regularly involved in people’s care to ensure they received the care and treatment which was right for them.

Staff relationships with people were caring and supportive. Staff provided care that was kind and compassionate.

There were effective staff recruitment and selection processes in place. People received effective care and support from staff who were well trained and competent.

Staff spoke positively about communication and how the management team worked well with them and encouraged their professional development.

A number of methods were used by the home to assess the quality and safety of the service people received. The service made continuous improvements in response to their findings.

The registered manager had notified the Care Quality Commission appropriately about any significant events at the service.

Rating at last inspection: The last rating for this service was Requires Improvement (report published in August 2018). At that inspection we found seven breaches of regulation. These were regards to notifications not being submitted to the Care Quality Commission, personalised care planning, not acting in accordance with the Mental Capacity Act (2005), risk management, governance arrangements, recruitment and staff training and support. This inspection found improvements had been made and the service was no longer in breach of regulation.

Why we inspected: This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Westlands Care Home on our website at www.cqc.org.uk

Follow up: We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Inspection areas

Safe

Good

Updated 20 August 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 20 August 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 20 August 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 20 August 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 20 August 2019

The service was well-led.

Details are in our well-Led findings below.