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Archived: Neighbourhood Care HQ

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Reports


Inspection carried out on 14 November 2012

During a themed inspection looking at Domiciliary Care Services

We carried out a themed inspection looking at domiciliary care services. We asked people to tell us what it was like to receive services from this home care agency as part of a targeted inspection programme of domiciliary care agencies.

We carried out home visits to people who used the service and to their main carers (a relative or friends).

We spoke with three people in their own homes and two relatives who were visiting them at the time. Everybody told us that the care provided was excellent. One person said, “She is brilliant I don’t know where I’d be”. Another person said, “I can’t fault it, it is so lovely to have the two girls coming in, I know them both, they are never late and they are just wonderful”. One relative told us, “The agency has been brilliant they have provided a lot of support for mum”. Another relative told us, “I know the two girls and they are the people I want to care for my wife. I chose the agency because it was small and I didn’t want lots of strange people coming and going, they are really good”.