Archived: JK Caring For You

3 Washbrook Road, Bridgnorth, Shropshire, WV15 6BH (01746) 862422

Provided and run by:
Katie Moore

Important: This service is now registered at a different address - see new profile

All Inspections

1 February 2013

During a routine inspection

We spoke with three of the thirty seven people who used the service, and six members of staff, including the registered manager.

People were very pleased with the care and support they received. They told us they found the service professional and reliable. Everyone agreed their care workers were respectful and demonstrated their right to privacy. One person told us, 'All of my carers are very, very good. I am extremely happy. '

People told us they felt fully involved with the assessment of their needs and planning for their care. They considered that their care workers had a good understanding of individuals' needs and preferences.

People said they felt safe in the presence of their care workers. One person said, 'I completely trust them to look after my relative when I am not around."

Staff had received training on protecting the people they supported. They were able to describe how they would recognise abuse and knew how to respond to protect people.

There was a process in place to ensure that appropriate checks were done before new staff began work in people's own homes. Staff told us they enjoyed their work and said they were well supported.

The agency ensured that people's views were considered and listened to. People had been provided with information about how to use the complaint process. They said staff were very welcoming and approachable whenever they had contact with them.