1 August 2013
During a routine inspection
During our inspection we spoke with four people, four members of staff and a dentist. We looked at eight people's treatment records.
We found that people were involved in making decisions about the treatment they received. One person told us, 'Everything was explained before I had treatment. I was very well informed'. People told us treatment options were offered and explained to them in full.
The treatment people received was reflected in their records. Treatment took account of people's existing health conditions. One person told us, 'I'm extremely happy with the results. I've had no problems following treatment'.
We found that the decontamination process for dental instruments was carried out according to guidance. We saw that the premises, including the treatment rooms, were clean and well maintained.
We found that staff were recruited in a safe way and correct checks were carried out to ensure their suitability to care for people.
A number of audits were carried out to ensure quality of service. People's opinions on their treatment and experience were sought.