• Hospital
  • Independent hospital

Archived: Thetford Healthy Living Centre Also known as Prime Diagnostics Limited

Croxton Road, Thetford, Norfolk, IP24 1JD (01842) 767709

Provided and run by:
InHealth Endoscopy Limited

All Inspections

6 November 2013

During a routine inspection

People told us that staff consulted them and respected and acted on the decisions they made about the care, treatment and support they agreed to.

We found that people's health was monitored and records were held that contained an appropriate and detailed account of the risks associated with the endoscopy procedure and treatment carried out.

We saw that there were effective systems in place to reduce the risk and spread of infection at the endoscopy clinic.

Staff members were well led, trained and supported to provide care and treatment to people through effective management, competency assessments and staff team meetings.

Quality audits were being carried out to ensure the views of people were gathered on the quality of the care, treatment and aftercare they received.

14 February 2013

During a routine inspection

We found that people were asked to provide appropriate consent to the procedure and treatment before it took place. People receiving the service told us they were given the information and support they needed.

We found that people's health was monitored and records were held that contained an appropriate and detailed account of the risks associated with the procedure and treatment carried out.

Staff members showed us that they knew how to recognise, prevent and report abuse.

We saw that there were effective systems in place to reduce the risk and spread of infection at the endoscopy clinic.

Staff recruitment, registration and immunisation checks were carried out to ensure that the staff employed were suitably trained, experienced and registered to work in the endoscopy clinic.

There were systems in place for people to make a complaint about the procedures carried out at the clinic. We found that people's concerns and complaints were taken seriously and investigated appropriately.