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Archived: Carewatch (South Midlands) Harborough Branch Good

The provider of this service changed - see old profile

Inspection Summary


Overall summary & rating

Good

Updated 8 April 2016

The inspection took place on 23 February 2016 and was announced. The provider was given 48 hours’ notice of the inspection, this was because the location provides a domiciliary care service. We needed to be sure that the registered manager would be available to speak with us.

The service provided personal care to adults with a variety of needs living in their own homes. This included people living with dementia, physical disabilities, older people, people with learning disabilities, children, people who misuse drugs and people with an eating disorder. At the time of the inspection there were 106 people using the service.

The service had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People told us that they felt safe when staff supported them.

Risk assessments were in place which set out how to support people in a safe manner. The service had safeguarding and whistleblowing procedures in place. Staff were aware of their responsibilities in these areas.

People told us that staff arrived on time for appointments to support them. We saw that there was a system in place that monitored the time staff arrived and left each appointment.

People were supported to take their medicines by care workers who had received training in medicines management.

When people started to use the service a care plan was developed that included information about their support needs, likes, dislikes and preferences. This meant that staff had the relevant information to meet people’s needs.

People were prompted to maintain a balanced diet where they were supported with eating and drinking. People were supported to access healthcare services and staff monitored people for changes in their health and well-being.

Care workers were supported through training and supervision to be able to meet the care needs of people they supported. They undertook an induction programme when they started work at the service.

Staff told us that they sought people’s consent prior to providing their care.

Staff developed caring relationships with people and understood people’s needs and preferences.

People were involved in decisions about their support. They told us that staff treated them with respect.

People were involved in the assessment and review of their needs.

The service was well organised and led by a registered manager who understood their responsibilities under the Care Quality Commission (Registration) Regulations 2009.

The provider carried out monitoring in relation to the quality of the service that people received.

Inspection areas

Safe

Good

Updated 8 April 2016

The service was safe.

People were protected from risk of abuse and avoidable harm. The provider had effective recruitment procedures and enough staff were deployed.

People were supported to take their medicine safely.

Effective

Good

Updated 8 April 2016

The service was effective.

Staff sought people’s consent prior to providing their support. People were supported by staff who had received appropriate training.

Where staff supported people with eating and drinking people were prompted to maintain a balanced diet. People were supported to access healthcare services.

Caring

Good

Updated 8 April 2016

The service was caring.

Staff were caring. Staff supported people to maintain their independence.

People told us that staff respected their privacy and dignity.

Responsive

Requires improvement

Updated 8 April 2016

The service was not consistently responsive.

People received care which had been discussed and planned with them and was responsive to their needs.

People were not always told when the planned call had been changed and their preferences around call times were not always met.

There was a complaints procedure in place. People felt confident to raise their concerns.

Well-led

Good

Updated 8 April 2016

The service was well led.

People were told what had happened in the organisation and were informed of changes.

There were quality assurance procedures in place.

People had been asked for their opinion on the service that they had received.