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Inspection Summary


Overall summary & rating

Good

Updated 10 July 2019

About the service:

Westfield House is a residential care home providing support to up to 22 people living with a diagnosis of a mental health condition. At the time of the inspection 20 people were using the service. The service is located in the Rawmarsh area of Rotherham, close to local facilities and the public transport network.

People’s experience of using this service:

People told us they experienced a good standard of care at Westfield House. They told us they felt safe, and said they would recommend the service to others. Our observations showed staff were respectful to people using the service, and we saw positive relations between staff and people using the service.

People received care which was highly tailored to their needs. People were involved in planning their care, and people we spoke with told us they understood their care plans and felt they had control over them. People told us they felt there were enough staff on duty at all times. One person said: “There’s always someone around, that’s never a problem.”

The service was safely managed, there were a range of audits in place to monitor the standard of safety within the home, and were issues were identified they were quickly acted upon. Managers had a good oversight of risks within the service and these were regularly reviewed to ensure they were managed appropriately.

People gave us positive feedback about the food available at Westfield House. We saw people were encouraged to make food choices independently, and staff spoke with knowledge about arrangements to support people to develop skills in this area. Mealtimes were unhurried and clearly dictated by people’s choices and preferences.

People weresupported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Managers were highly visible within the service and accessible to people using the service. People told us they knew the management team well and could speak with them whenever they wanted to. Staff told us they felt supported by the management team, with one staff member describing the management team as “so supportive, always approachable.”

People were supported in maintaining good health, and staff liaised with external healthcare providers where appropriate to ensure that care was provided in a way that met people’s needs.

More information is in the full report

Rating at last inspection:

Good. The report was published in January 2017.

Why we inspected:

This was a scheduled inspection based on the last rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 10 July 2019

The service was safe.

Details are in our Safe findings, below.

Effective

Good

Updated 10 July 2019

The service was effective.

Details are in our Effective findings, below.

Caring

Good

Updated 10 July 2019

The service was caring.

Details are in our Caring findings, below.

Responsive

Good

Updated 10 July 2019

The service was responsive,

Details are in our Responsive findings, below.

Well-led

Good

Updated 10 July 2019

The service was well led.

Details are in our Well Led findings, below