The Care Quality Commission
  • Dentist
  • Dentist

Church Street Dental Practice

27-29 Lichfield Street, Bilston, West Midlands, WV14 0AQ (01902) 491539

Provided and run by:
Dr. Jaswinder Singh Jandu

All Inspections

During an assessment under our new approach

We carried out this announced on-site inspection on 9 May 2025.

We found the practice had met regulations.

Infection control procedures in place were effective.

The practice had effective systems to identify and manage risks.

Recruitment procedures reflected current legislation and there was effective leadership and a culture of continuous improvement.

Patients’ care and treatment was provided in line with current guidance.

Patients were treated with dignity and respect and at the time of our inspection, could access care, support and treatment when required.

The practice is in Bilston, West Midlands and provides NHS and private dental care and treatment for adults and children.

There was step-free access to the practice and car parking spaces available, including dedicated parking for disabled people, near the practice.

The practice had 7 treatment rooms.At the time of our inspection, there was a total of 36 staff, of which there were 12 dentists, 13 dental nurses (including 1 trainee dental nurse), 1 dental therapist, 1 dental hygienist, 1 treatment co-ordinator, 2 administrators, 3 receptionists, the practice manager and the cleaner. We gathered feedback from staff and spoke to a range of staff during our inspection, including 2 dentists, 4 dental nurses and the practice manager.

The service provides cosmetic treatments, some of which are not in scope of CQC regulation and are not covered in our inspection.

22 March 2013

During a routine inspection

We spoke with six people that used the service, four staff and the providers.

This practice was located on two floors, the ground floor having treatment rooms that were wheelchair accessible. The premises consisted of a number of reception/waiting areas, treatment rooms, two decontamination rooms and a disabled toilet as well as ancillary rooms used as offices and records storage.

The dental team consisted of nine dentists, one practice manager, one dental nurse manager and eleven dental nurses. All the staff were registered with the General Dental Council.

Dental records we saw showed people were informed of, and consented to their treatment before it commenced. People we spoke with confirmed they consented to treatment. One person said 'Explains everything very well in great detail, takes time to put at ease ' is excellent and trust completely'

Dental records provided detailed information about what treatment the person had received and the frequency of follow up visits.

We found that the decontamination process for dental instruments was satisfactory. We observed that treatment rooms were clean and tidy.

Staff recruitment practices, coupled with a robust induction process for new staff ensured the safety of people that used the practice.

We found that an effective complaints system was in place and people could be confident that their concerns would be acted on. One person said, 'Would complain if not happy and would find out'.