16 January 2014
During a routine inspection
People experienced care, treatment and support that met their needs and protected their rights. Peoples' needs were assessed and care and treatment was planned and delivered in line with their individual care plan. A family member said, 'All the carers are polite and regular and caring to (the person).'
People were protected from the risk of infection because appropriate guidance had been followed.
Appropriate checks were undertaken before staff began work, there were effective recruitment and selection processes in place and the provider had an effective system to regularly assess and monitor the quality of service that people received.