The Care Quality Commission

Archived: Wood Dene

Colliery Approach, Potovens Lane, Lofthouse, Wakefield, West Yorkshire, WF3 3JG

Provided and run by:
Life Links Limited

Important: The provider of this service changed. See old profile
Important: The provider of this service changed. See new profile

All Inspections

14 November 2013

During a routine inspection

Wood Dene provides care to people in two houses on the same site ' Wood Dene and Rosdene. We used a number of different methods to help us understand the experiences of people who lived in the home. This was because people had complex needs which meant they were not able to tell us their experiences in a meaningful way. We observed staff interaction with people and we looked at care records. We spoke with two relatives on the telephone, three staff and the deputy manager.

We saw staff treated people with respect, offered them choices and maintained their privacy and dignity. We found people were consulted about their care and involved in decisions about all aspects of their lives.

We found people were well cared for and the care records were personalised and comprehensive. Staff showed a good understanding of people's needs. We saw they were warm and caring in their interactions with people.

We found there were safe systems in place to manage medicines.

We found there were systems in place to monitor the quality of service people received. The home has recently been awarded 'Voyage Care Service of the Year 2013'.

16 November 2012

During a routine inspection

People told us they like living in the home. One person said they like going out and in particular bowling and playing pool at a local workingmen's club. Another said they like going out to the pub. People also told us they like going shopping and the meals are good.

People told us they feel safe and like the people caring for them.

Positive relationships were observed being fostered between people living in the home and those caring for them. And their care needs were observed being met in a relaxed and unhurried manner. People told us they like the people caring for them.

The needs of people we could not communicate with were observed to be met in a relaxed and unhurried manner and positive relationships were observed between those living in the home and those caring for and supporting them. People told us they like the people caring for them as they help them do things.

People told us they feel supported and liked the people caring for them. People we could not communicate with were observed to be relaxed and comfortable.