• Care Home
  • Care home

Penhill Residential Home

Overall: Good read more about inspection ratings

81 Station Road, Shirehampton, Bristol, BS11 9TY (0117) 982 2685

Provided and run by:
Penhill Residential Home Ltd

Important: The provider of this service changed - see old profile

Latest inspection summary

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Background to this inspection

Updated 24 February 2021

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to care homes with outbreaks of coronavirus, we are conducting reviews to ensure that the Infection Prevention and Control practice was safe, and the service was compliant with IPC measures. This was a targeted inspection looking at the IPC practices the provider has in place.

This inspection took place on 20 January 2021 and was announced. One inspector undertook this inspection.

Overall inspection


Updated 24 February 2021

About the service:

Penhill is a residential care home that was providing personal care and accommodation to 16 people at the time of our inspection.

People’s experience of using this service:

People experienced good care and support at Penhill. People told us they received good care and got on well with staff. People had opportunity to go out on trips and enjoy entertainment in the home if they wished. Care was person centred in nature, taking account of individual needs and wishes.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff knew and understood people’s needs well. Staff received good training and support to enable them to carry out their roles effectively. Supervision took place every few weeks as a means of supporting staff with their performance and development.

People experienced a safe service. There were sufficient numbers of staff to meet people’s needs and keep them safe. Changes to medicine administration had recently taken place to improve the process. There was an open and transparent culture where the registered manager encouraged staff to raise any issues or concerns.

Staff worked with health and social care professionals to ensure people’s health needs were met. We received positive feedback from health care professionals working with the service. People were positive about the food at the home. There were options available and people were able to contribute their ideas about what they wanted on the menu. People’s weights were monitored and discussed with the GP if there was any cause for concern.

The service was well led. Staff felt well supported and told us morale was good. Checks and audits took place to ensure the service was running well.

Rating at last inspection: At our last inspection, the service was rated as Good. The last report was published 24 September 2016.

Why we inspected: This was a planned inspection based on the previous rating.

Follow up: ongoing monitoring.