Archived: Corsers Court

During the inspection we spoke with manager, care coordinator, four care staff, two people who used the service, two relatives and one social worker.

We saw that there were arrangements in place to gain people's consent to the care and support they required. People told us they received the care they wanted and needed, records we saw also confirmed this. One person told us: 'I would not be able to manage without the staff they are all so good".

Appropriate systems were in place to ensure that people who needed and had requested support to administer their medicines, received their medicines safely and as prescribed.

Staff received training and support to provide people with the support they needed. They had completed induction training when they started work and had undertaken additional training to develop and improve their knowledge and skills.

The service had systems in place to review and monitor the care people received.

The service had appropriate systems in place to enable people to raise concerns and be confident that their concerns would be investigated and addressed.

During our visit we spoke with eight people who lived at, or were visiting Corsers Cort, four staff members, the acting manager and two visiting health professionals. Through a process called 'pathway tracking' we looked at care plans, spoke with people about the care they received and asked staff about how they provided support. This helped us establish that people were getting appropriate care that met their needs and supported their rights.

The service had systems in place to ensure that staff understood their responsibilities in safeguarding (protecting vulnerable adults) and would report any concerns appropriately when needed.

The service had appropriate arrangements in place to ensure that there were sufficient and appropriate skilled and trained staff available to provide support to people at Corsers Court.

Systems were in place for auditing and monitoring the quality of the service provided and reduce the risk of people receiving inappropriate or unsafe care.